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Bluescreen

By ANCAA
Mar 13, 2014
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  1. hi,
    I'm having a similar problem with my laptop. I changed my hdd and the OS, but the blue screen still appears. the last one:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 19
    BCP1: 0000000000000020
    BCP2: FFFFFA8003339870
    BCP3: FFFFFA8003339B70
    BCP4: 0000000004300002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Unfortunately, I can't zip the minidump files, it says 'acces is denied'.
    please, help

    Moderator note: Moved from this thread - http://www.techspot.com/community/topics/bluescreen-bccode-19.157994/#post-1388642
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Is Windows activated?
     
  3. ANCAA

    ANCAA TS Rookie Topic Starter

    Yes
     
  4. fast_motion

    fast_motion TS Enthusiast Posts: 29

    Check that the power supply in the hdd sits tight in there because that's what was the problem for me.
     
  5. ANCAA

    ANCAA TS Rookie Topic Starter

    Well, here are my last dump files. I hope it wil be helpful
     

    Attached Files:

  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Your wireless or network hardware is causing trouble here, although there is also a notation of a problem with your graphic driver...
     
  7. ANCAA

    ANCAA TS Rookie Topic Starter

    Thank you. I've noticed myself that the BSOD appears especially when I'm online or when I'm watching a movie or something. And what do you think is the best solution to fix it?
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    What is the make and model of this computer? Are there any yellow (!) in the device manager?
     
  9. ANCAA

    ANCAA TS Rookie Topic Starter

    No, there aren't. It is an Acer Extensa 52300E. A week ago I went to a PC-laptop service and they told me, since it's not the hdd or the OS, the ultimate alternative is the motherboard. I don't know what to think...I've zipped the last minidump files
     

    Attached Files:

  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    The last thing I would suspect is the motherboard... Are you running Vista? Back up your important files and try doing a "factory" restore
     
  11. ANCAA

    ANCAA TS Rookie Topic Starter

    No, I'm running W 7. thank you for your advice
     

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