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BlueScreen

By Starkville
Aug 27, 2014
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  1. I have exactly same problem of bluescreen. Please check the minidump for me. Thanks
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,061   +169

    It is caused by you Nvidia video driver... Go here and download and install the latest video driver for your computer:
    http://www.geforce.com/drivers
     
  3. Starkville

    Starkville TS Rookie Topic Starter

    Thank you! I will try and post the result here.
     
  4. Starkville

    Starkville TS Rookie Topic Starter

    I have already updated the latest video driver. But the computer still crash. Please check the minidump again for me. Thank you,
     

    Attached Files:

  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,061   +169

    Is the computer a desktop or laptop? If it is a desktop computer, take the side off and make sure all dust and other debris is cleaned out. If it is a laptop, it may be over-heating...
     
    Last edited: Aug 27, 2014
  6. Starkville

    Starkville TS Rookie Topic Starter

    Desktop.
     
  7. Starkville

    Starkville TS Rookie Topic Starter

    The detail information of my computer:
    More details about my computer

    Component Details

    Processor Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz
    Memory (RAM) 24.0 GB
    Graphics NVIDIA Quadro 4000
    Gaming graphics 14074 MB Total available graphics memory
    Primary hard disk 332GB Free (466GB Total)
    Windows 7 Professional

    System
    Manufacturer INTEL_
    Model DX58SO2_
    Total amount of system memory 24.0 GB RAM
    System type 64-bit operating system
    Number of processor cores 4
    Storage
    Total size of hard disk(s) 1397 GB
    Disk partition (C:) 332 GB Free (466 GB Total)
    Media drive (D:) CD/DVD
    Disk partition (M:) 608 GB Free (932 GB Total)
    Graphics
    Display adapter type NVIDIA Quadro 4000
    Total available graphics memory 14074 MB
    Dedicated graphics memory 2048 MB
    Dedicated system memory 0 MB
    Shared system memory 12026 MB
    Display adapter driver version 9.18.13.4066
    Primary monitor resolution 1920x1200
    DirectX version DirectX 10
    Network
    Network Adapter Intel(R) 82567LF-2 Gigabit Network Connection
     
  8. Starkville

    Starkville TS Rookie Topic Starter

    I check the inside of my computer. It is pretty clean. I installed Samsung SSD 840 EVO 500GB hard drive in May this year. Do you think it is possible the SSD cause the problem?
     
  9. Starkville

    Starkville TS Rookie Topic Starter

    Thank you for point out that it is Nvidia video driver problem. You really narrow down my problem. I just did some research on my video card. I found a review from Newegg. I hope it can solve my problem. I paste his review here:

    I just wanted somewhere to tell owners of the Quadro 4000 that the black screen issues I was having for some months seems to be resolved now.
    After sweating for many hours trying working to recover my PC with Windows 7. I got a black screen - monitor went black- during a Windows upgrade and I couldn't properly shut down the PC so I had a really difficult time.

    Finally I installed to the latest Nvidia Driver (version 340.66)
    and went to the Nvidia Control Panel and under "Manage GPU Utilization" the default setting was checked "Use for graphics and computer needs"... It was trying to help my CPU which is why I was having unrecoverable monitor blackouts. Changed the setting to "Dedicate to graphics tasks" and now I start to see some quick performance.

    I was not able to find any documented fix for months. Problem always indicated a memory conflict, but nobody had the answer...until now!

    I hope this helps somebody!
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,061   +169

  11. Starkville

    Starkville TS Rookie Topic Starter

  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,061   +169

    Pull the video card out and inspect it carefully. Make sure the fan is clean and rotating freely... The minidumps are still pointing to the video driver and the DXgmms1 driver
     
  13. Starkville

    Starkville TS Rookie Topic Starter

    Thank you! I will check the video card and fan.
     
  14. Starkville

    Starkville TS Rookie Topic Starter

    I changed a new video card and I do not have black screen problem again. Thank you again for pointing out my problem.
     
  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,061   +169

    Good work! Thanks for coming by:)
     


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