My ladyfriend Bette had a fully functional computer, homebuilt several years ago, that we believe was put down by a Charter Communications cable technician.
She asked Charter to hook up an ethernet cable in her spare bedroom (The computer already worked perfectly well when run on a live Charter cable in the other bedroom). Her mother said the technician spent two hours!! there hooking up the ethernet connection, and he left a message that her Logitech wireless keyboard wasn't functioning. The wireless mouse continued to work. The keyboard and system had worked perfectly before he arrived. Plugged in a PS2 keyboard for a while, and then the wireless keyboard began functioning again on its own. Have no idea why.
Problem now: when she turns on the computer it freezes during the post routine and then asks her to enter setup by pressing F4. If we enter and then immediately exit setup, exiting without any changes, Windows loads and everything functions perfectly, including the broadband connection. This happens every boot. The problem is not intermittant. If we don't enter setup, the boot process stops completely until we enter setup, even if we leave the computer on overnight. The problem occurs with both keyboards.
I have reset the bios to default -- no luck. Her mobo is an Intel D865PERL with a P4 2.4 gig processor. She has 512 megs of ram. Have run several diagnostic routines and have no indications of hardware problems. Have reinstalled audio drivers, Intel's chipset drivers, and have run virus and spyware checks and Trojanhunter - nothing found other than common adware. Device manager shows no indications of problems, and as said, the computer functions well after exiting setup. Tried disconnecting usb cables thinking it might be a power supply problem and the problem remains. Opened the case and checked all connections, thinking something might have been jostled loose when we moved the computer to the spare bedroom.
Does this sound like a hardware or software issue?
Intel won't provide phone or email support on the motherboard -- probably because it's 3 years old and ancient in compute lifespans. Can't figure out what the Charter guy might have done to cause the computer to require that we enter and exit setup before it opens Windows.
All we know is that the computer functioned perfectly before he arrived and the problem began on the first boot after he left. Charter won't help, of course.
Thanks for reading this overly wordy post. We appreciate any help.
Bette and Bill
She asked Charter to hook up an ethernet cable in her spare bedroom (The computer already worked perfectly well when run on a live Charter cable in the other bedroom). Her mother said the technician spent two hours!! there hooking up the ethernet connection, and he left a message that her Logitech wireless keyboard wasn't functioning. The wireless mouse continued to work. The keyboard and system had worked perfectly before he arrived. Plugged in a PS2 keyboard for a while, and then the wireless keyboard began functioning again on its own. Have no idea why.
Problem now: when she turns on the computer it freezes during the post routine and then asks her to enter setup by pressing F4. If we enter and then immediately exit setup, exiting without any changes, Windows loads and everything functions perfectly, including the broadband connection. This happens every boot. The problem is not intermittant. If we don't enter setup, the boot process stops completely until we enter setup, even if we leave the computer on overnight. The problem occurs with both keyboards.
I have reset the bios to default -- no luck. Her mobo is an Intel D865PERL with a P4 2.4 gig processor. She has 512 megs of ram. Have run several diagnostic routines and have no indications of hardware problems. Have reinstalled audio drivers, Intel's chipset drivers, and have run virus and spyware checks and Trojanhunter - nothing found other than common adware. Device manager shows no indications of problems, and as said, the computer functions well after exiting setup. Tried disconnecting usb cables thinking it might be a power supply problem and the problem remains. Opened the case and checked all connections, thinking something might have been jostled loose when we moved the computer to the spare bedroom.
Does this sound like a hardware or software issue?
Intel won't provide phone or email support on the motherboard -- probably because it's 3 years old and ancient in compute lifespans. Can't figure out what the Charter guy might have done to cause the computer to require that we enter and exit setup before it opens Windows.
All we know is that the computer functioned perfectly before he arrived and the problem began on the first boot after he left. Charter won't help, of course.
Thanks for reading this overly wordy post. We appreciate any help.
Bette and Bill
