TechSpot

Brand New HP Envy Touchsmart 17 Quad can't connect to Internet

By Mark Baron
Dec 17, 2013
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  1. Howdy all,

    The amazing folks at Tech Spot saved my bacon many moons back, helping me fix a virus laden laptop for my sick kid. And so I turn to you with my latest computer nightmare and beg of your assistance once again!

    I just bought a new HP ENVY TouchSmart 17t-j100 Quad Edition Notebook PC (ENERGY STAR) for my daughter for Christmas. It arrived yesterday and I opened it up, to start preloading her software onto it so she can have it ready to go Christmas morning.

    Unfortunately, the thing just won't let me get connected to the internet via wifi!

    It is using an Intel Wireless-N 7260 adapter, running Windows 8.1 (factory installed). I have tried everything I could think of - using Intel drivers instead of Microsoft ones, resetting WINSOCK, flushing the DNS, using a static IP instead of dynamic, the works. Nothing appears to be working. The device can clearly see my network - it shows up on the list of connections, and validates my security information (running standard WEP security - not the best I know but it's easier for the multitude of tech I have on my network, all of which connects fine), but it only gives me limited access and does not want to connect to the network or the internet.

    My base system is running Windows 7. My router is a Netgear Rangemax Wireless-N Gigabit Router WNR3500 v2.

    I have not tried a hardwire connection yet, as I really need this to be a wireless device.

    Help me, TechSpot Gurus....you're my only hope! ;)
  2. TheHawk

    TheHawk TS Enthusiast Posts: 191   +7

    Hey Mark. I would connect to the Net by cable and allow it to get any OS updates and/or driver updates before I change any settings.While online,try to connect wirelessly to see if it finds any updates quicker.
  3. Mark Baron

    Mark Baron TS Rookie Topic Starter Posts: 18

    Thanks TheHawk! I did get everything updated, but still no wireless! HP finally relented and overnighted a new wireless card, and its working perfectly now! Woot!
    St1ckM4n likes this.
  4. TheHawk

    TheHawk TS Enthusiast Posts: 191   +7

    Good for you, and, and thanks for letting us know what fixed it.


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