TechSpot

Browers redirected, Computer running slow

By Rockrider
Dec 10, 2006
  1. Hi:This computer is my brothers not the one Howard helped me with.This computer's antivirus stopped working. The brower was being redirected, mail stopped working and the computer runs slow.
    There are 2 user accounts, user 1 is fine but user 2 when he logs on his desktop appears with no icons and you can not put any on it. If you drag something out onto the desktop it disappears.Now if you explore the start button and clik on desktop at the top of the list, his icons are there and in the desktop of another list item call "All Users.WINDOWS.0". In the list there is already a All Users.
    I followed the prelimary removal of Trojans and other nasties and have attached a HJT log,AVG anti spy log, and a Everst report of the componets of this computer.
    Thanks for the help
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how HERE.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Go to add remove programmes in your control panel and uninstall anything to do with(if there).

    MP3 Rocket
    bfgtoolbar

    Close control panel.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    uninstall.exe
    MP3Rocket_on_startup.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://loginnet.passport.com/ppsecure/md5auth.srf?lc=1033

    R3 - URLSearchHook: (no name) - - (no file)

    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

    O4 - HKLM\..\RunOnce: [bfgtoolbar] C:\DOCUME~1\jessy\LOCALS~1\Temp\uninstall.exe -df "C:\Program Files\bfgtoolbar\"

    O4 - Startup: MP3 Rocket (silent).lnk = C:\Program Files\MP3 Rocket\MP3Rocket_on_startup.exe

    O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\Program Files\MP3 Rocket<Delete the entire folder.
    C:\DOCUME~1\jessy\LOCALS~1\Temp\uninstall.exe
    C:\Program Files\bfgtoolbar<Delete the entire folder.

    Delete all files in AVG Antispyware quarantine.

    Reboot into normal mode, turn system restore back on and rehide your protected OS files.

    Post a fresh HJT log and let me know how your system is running.

    Regards Howard :)

    This thread is for the use of Rockrider only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. Rockrider

    Rockrider TS Rookie Topic Starter

    Fresh HJT

    Hi Howard: Here's the fresh HJT. The computer is working faster and no other problems so far.:)
    Thank you Rockrider
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    You`re still running a couple of bits of Symantec crapware, so let`s get rid of them.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how HERE.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Go to add remove programmes in your control panel and uninstall anything to do with(if there).

    Symantec
    LiveUpdate

    Close control panel.

    Click start/run and type services.msc into the run box and press the enter key.

    When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

    LiveUpdate
    Automatic LiveUpdate Scheduler

    Close the services window.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    ALUSchedulerSvc.exe
    LUCOMS~1.EXE

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://eu-housecall.trendmicro-europe.com/housecall/applet/html/native/x86/win32 /activex/hcImpl.cab

    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\Program Files\Symantec<Delete the entire folder.

    Reboot into normal mode, turn system restore back on and rehide your protected OS files.

    Go HERE and install one of the free firewall programmes.

    Other than the above your HJT log is clean.

    Regards Howard :)

    This thread is for the use of Rockrider only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
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