Browers redirected, Computer running slow

[Rockrider]

Hi:This computer is my brothers not the one Howard helped me with.This computer's antivirus stopped working. The brower was being redirected, mail stopped working and the computer runs slow.
There are 2 user accounts, user 1 is fine but user 2 when he logs on his desktop appears with no icons and you can not put any on it. If you drag something out onto the desktop it disappears.Now if you explore the start button and clik on desktop at the top of the list, his icons are there and in the desktop of another list item call "All Users.WINDOWS.0". In the list there is already a All Users.
I followed the prelimary removal of Trojans and other nasties and have attached a HJT log,AVG anti spy log, and a Everst report of the componets of this computer.
Thanks for the help

 

[howard_hopkinso]

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Turn off system restore.(XP/ME only) See how HERE.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

Go to add remove programmes in your control panel and uninstall anything to do with(if there).

MP3 Rocket
bfgtoolbar

Close control panel.

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

uninstall.exe
MP3Rocket_on_startup.exe

Close task manager.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://loginnet.passport.com/ppsecure/md5auth.srf?lc=1033

R3 - URLSearchHook: (no name) - - (no file)

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\RunOnce: [bfgtoolbar] C:\DOCUME~1\jessy\LOCALS~1\Temp\uninstall.exe -df "C:\Program Files\bfgtoolbar\"

O4 - Startup: MP3 Rocket (silent).lnk = C:\Program Files\MP3 Rocket\MP3Rocket_on_startup.exe

O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\Program Files\MP3 Rocket<Delete the entire folder.
C:\DOCUME~1\jessy\LOCALS~1\Temp\uninstall.exe
C:\Program Files\bfgtoolbar<Delete the entire folder.

Delete all files in AVG Antispyware quarantine.

Reboot into normal mode, turn system restore back on and rehide your protected OS files.

Post a fresh HJT log and let me know how your system is running.

Regards Howard

This thread is for the use of Rockrider only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Rockrider]

Fresh HJT

Hi Howard: Here's the fresh HJT. The computer is working faster and no other problems so far.
Thank you Rockrider

 

[howard_hopkinso]

You`re still running a couple of bits of Symantec crapware, so let`s get rid of them.

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Turn off system restore.(XP/ME only) See how HERE.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

Go to add remove programmes in your control panel and uninstall anything to do with(if there).

Symantec
LiveUpdate

Close control panel.

Click start/run and type services.msc into the run box and press the enter key.

When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

LiveUpdate
Automatic LiveUpdate Scheduler

Close the services window.

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

ALUSchedulerSvc.exe
LUCOMS~1.EXE

Close task manager.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://eu-housecall.trendmicro-europe.com/housecall/applet/html/native/x86/win32 /activex/hcImpl.cab

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\Program Files\Symantec<Delete the entire folder.

Reboot into normal mode, turn system restore back on and rehide your protected OS files.

Go HERE and install one of the free firewall programmes.

Other than the above your HJT log is clean.

Regards Howard

This thread is for the use of Rockrider only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.