Hello there, I read through the guidelines, but I still hope I'm not breaking any rule to ask some questions. A few hours ago I was surfing the web and my browsers (Chrome and Firefox) would stop loading pages. It reminded me of the time I had the BSOD where there was a connection but pages would not show or would be slow to load. I waited around 20 minutes and the problem seemed to resolve. I did a quick MBAM scan and it showed nothing infected. I am not sure what could have caused this strange occurrence, since it was only temporary. Typically, I would leave it at that, but I am wondering if I should go through the preliminary instructions and make sure things are indeed clean. If I do the scans and clean the computer, is it safe to say that my laptop is clean and free of malicious software? I am the only person who uses my laptop, but I have some personal information and wanted to know if that could still be compromised. I have my .iso OS and a product key. I was wondering if I could or should reformat. It seems like a simple solution. I am interested to hear your advice and opinions. Thank you for the time. It is always appreciated.