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BSOD After Removing Trojans

By mike240se
Jan 8, 2008
  1. Hi, my friend had norton say it found some trojans after he accidently downloaded a virus. it said it needed to reboot to remove the trojans. he did so and he started getting 0x100008e bsod. safemode worked but then we tried to boot windows again and it started again. finally i had him choose "most recent configuration that worked" which got rid of the bsod

    so now the antivirus found some trojans again (probably from the most recent configuration option, i assume it restores drivers, etc) and now i am afraid to have him reboot it cause he lives far away and i am finally on remote desktop.

    so i checked the minidumps and the first one faults eectrl.sys which i think is for symtantec that makes sense but then the next 4 are all smwdm.sys which is sound card related. so i checked and there were no viruses under smwdm.sys and they all look fine (correct directories, dates/times)

    so i am thinking i am safe to reboot but like i said that could be an issue if it starts bsod again and we cant get it back. cause i am helping him 100% remotely.

    i attached 4 of the 5 minidumps (to fit) i attached the first one faulting eectrl.sys and 3 of the 4 faulting smwdm.sys. thanks.

    thanks
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    What version of Norton is he using and do you know what Trojan it was?

    I
     
  3. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

  4. mike240se

    mike240se TS Rookie Topic Starter


    thanks very much for your help, he is running ver 10 of symantec corporate. i will change it to avg right away.

    also, how were you able to see that info on the symantec in the dumps? i am aable to see only limited info from the debug tool. also do you know where i can read how to do stuff in debug tool? like more than see what is causing the error, like you were able to see that misc info that doesnt come up normally.

    thanks
     
  5. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    If you want to know more about windbg, you have to resolve the blue screen problems reporting at this forum. At the beginnig, I know nothing about windows debugging and I am still at the learning stage.
     
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