Hi, my friend had norton say it found some trojans after he accidently downloaded a virus. it said it needed to reboot to remove the trojans. he did so and he started getting 0x100008e bsod. safemode worked but then we tried to boot windows again and it started again. finally i had him choose "most recent configuration that worked" which got rid of the bsod
so now the antivirus found some trojans again (probably from the most recent configuration option, i assume it restores drivers, etc) and now i am afraid to have him reboot it cause he lives far away and i am finally on remote desktop.
so i checked the minidumps and the first one faults eectrl.sys which i think is for symtantec that makes sense but then the next 4 are all smwdm.sys which is sound card related. so i checked and there were no viruses under smwdm.sys and they all look fine (correct directories, dates/times)
so i am thinking i am safe to reboot but like i said that could be an issue if it starts bsod again and we cant get it back. cause i am helping him 100% remotely.
i attached 4 of the 5 minidumps (to fit) i attached the first one faulting eectrl.sys and 3 of the 4 faulting smwdm.sys. thanks.
thanks
so now the antivirus found some trojans again (probably from the most recent configuration option, i assume it restores drivers, etc) and now i am afraid to have him reboot it cause he lives far away and i am finally on remote desktop.
so i checked the minidumps and the first one faults eectrl.sys which i think is for symtantec that makes sense but then the next 4 are all smwdm.sys which is sound card related. so i checked and there were no viruses under smwdm.sys and they all look fine (correct directories, dates/times)
so i am thinking i am safe to reboot but like i said that could be an issue if it starts bsod again and we cant get it back. cause i am helping him 100% remotely.
i attached 4 of the 5 minidumps (to fit) i attached the first one faulting eectrl.sys and 3 of the 4 faulting smwdm.sys. thanks.
thanks