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BSoD 'Bad_Pool_Header'

By JSalmo
Sep 24, 2010
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  1. Hi,

    I would be very grateful if anyone could help me. Yesterday my computer was working fine, and then suddenly the screen went blue and an error flashed up - this made the computer shut down. I managed to get back in, but now my desktop is a light blue colour and the blue screen keeps coming back. I went into the advanced section in System Recovery and turned of the instant restart.

    My error says:

    A propbelm has been detected...ect

    BAD_POOL_HEADER

    Check any new hardware is properly installed,

    ***STOP: 0x0000019 0x0000200.0xEID76E48.0XEID77780. 0XID2791ED

    I use Windows XP Professional.

    I'm a bit stuck, I really don't know how to fix this. Unfortunately I no longer have my installation discs.

    If anybody could help me I would be very grateful!
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
     
  3. JSalmo

    JSalmo TS Rookie Topic Starter

    Hi,

    Thank you for responding so quickly! I have attached the 3 most recent memory dumps...
     

    Attached Files:

  4. JSalmo

    JSalmo TS Rookie Topic Starter

    Oops you wanted 5, sorry! I'll do that now!
     
  5. JSalmo

    JSalmo TS Rookie Topic Starter

    Sorry about that. I have attached the last five. Again, thank you for the quick reply!
     

    Attached Files:

  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    As per your minidumps your issue is with memory corruption which is easy to fix. We recommend you run the free and completely safe memtest on your RAM.

    See the link below and follow the instructions. There is a newer version than what is listed; use the newer. If you need to see what the Memtest screen looks like go to reply #21. The third screen is the Memtest screen.

    Step1 - Let it run for a LONG time. The rule is a minimum of 7 Passes; the more Passes after 7 so much the better. The only exception is if you start getting errors before 7 Passes then you can skip to Step 2.

    There are 8 individual tests per Pass. Many people will start this test before going to bed and check it the next day.

    If you have errors you have corrupted memory and it needs to be replaced.

    Step 2 – Because of errors you need to run this test per stick of RAM. Take out one and run the test. Then take that one out and put the other in and run the test. If you start getting errors before 7 Passes you know that stick is corrupted and you don’t need to run the test any further on that stick.


    Link: http://www.techspot.com/vb/topic62524.html


    * Get back to us with the results.
     
  7. JSalmo

    JSalmo TS Rookie Topic Starter

    Hi,

    I have downloaded Memtest, I've saved it to a USB and installed it. (Just like the instructions in the link from your last post.) But now for some reason I can't get it to start up - do I need to reboot and start it in a different way?

    Also, I am a bit of a novice with this subject so sorry if this sounds stupid... Do I have to open the computer to take out the RAM? Or do I start memtest up and just let it do its thing?

    Again, I'm really sorry if all these questions seem a little stupid, this is all a bit new to me!

    Thanks!
     
  8. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Can you burn it to a CD? And leave the RAM installed for the time being. If you get errors then you you the test per stick and switch out as needed.
     

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