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BSOD Daily on Win7

By murrayboy
Jan 7, 2011
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  1. Hi I Have a now daily bsod, tried to download memtest software and had another before I could download then another before I could send e-mail. Here are the codes.
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 205

    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF880047B617E
    BCP3: FFFFF880073A2940
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_

    C:\Windows\Minidump\010711-29000-01.dmp
    C:\Users\home pc\AppData\Local\Temp\WER-91338-0.sysdata.xml
    Hope I finish before another crash. Can you help Please.
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    What are your system specs? Was Windows 7 the original operating system on this computer?
     
  3. murrayboy

    murrayboy TS Rookie Topic Starter

    Re BSOD Daily System Specs

    Hi Thanks for your reply. The system specs are Acer Aspire M7811 Computer, Intel Core (TM) i5 650@3.2ghz 6.00gb ram Windows 7 Home Premium 64bit. NVIDIA Geforce GT340. The computer is six months old, came with operating sytem pre installed, latest microsoft updates including graphics card as of yesterday. No mods have been done, Part of the message I get on start up is C:\Windows\Minidump\010811-36863-01.dmp
    C:\Users\home pc\AppData\Local\Temp\WER-68578-0.sysdata.xm
    Have tried to read minidump but it says access denied. On the blue screen before it goes it mentions srvnet.sys. Just recovered from another crash while trying to open text I had saved about the crash both using Openoffice.org and wordpad. I seem to be able to browse the internet but as soon as I try to use any application it crashes. yesterday while trying to burn a disc but later after reboot it allowed then crashed opening a document. Hope this info helps, any other info you require please let me know.

    Regards eddie Swan
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Nice computer Eddie...What antivirus/antispyware program are you using?
     
  5. murrayboy

    murrayboy TS Rookie Topic Starter

    Re BSOD Daily. System Specs/antivirus

    Hi I have AVG but also run Malware by Anti Malware, Spybot search and destroy, once or twice a week and Spyware Blaster I believe running in the background.I downloaded and ran Bluescreenview, it gives various codes, strings the latest 010811-36863-01.dmp 08/01/2011 13:45:22 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff880`06eee17e fffff880`070d8940 00000000`00000000 srvnet.sys srvnet.sys+1417e x64 C:\Windows\minidump\010811-36863-01.dmp 4 15 7600 291,840
    All log caused by driver srvnet.sys, caused by address srvnet.sys+1417e. Hope this is of some help.


    Regards Eddie Swan
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Remove all your antivirus/malware programs, including AVG!... You are running way too many of these "cleaners". This can cause problems like you are experiencing. Download free Comodo System Cleaner and Comodo Internet Security, and run them. It is very possible that AVG is falsely flagging srvnet.sys... And causing the BSOD's
     
  7. murrayboy

    murrayboy TS Rookie Topic Starter

    Re BSOD Daily. System Specs/antivirus

    Hi very grateful for your help, will try this now, fingers crossed.


    Regards Eddie Swan
     
  8. murrayboy

    murrayboy TS Rookie Topic Starter

    Re BSOD Daily. System Specs/antivirus

    Hi there, removed AVG and all other spyware. Installed Comodo system cleaner and ran it all ok. Cannot instal Comodo internet security, message says This installation does not support target platform. Tried to open a document with open office, blue screen, tried again with wordpad, same result. Uninstalled open office and found also AVG again in add remove programmes. Removed AVG and AVG toolbar, held breath and opened documents with word pad, breath out sigh of relief no blue screen. Fantastic result, thanks for your help.


    Regards Eddie Swan
     
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Good luck Eddie, glad we could be of some help :cool:
     

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