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BSOD due to Zonealarm? debug log attached

By brainii
Oct 16, 2007
  1. Hi everyone. Lately my computer has been crashing on average every 8 hours.
    I'm pretty sure Zonealarm is to blame but I don't know why it crashes.
    Can some1 with more expert knowledge look at the debug log file and confirm that ZoneAlarm is indeed the problem?
    I'm running Windows XP SP2 and Zonealarm client pro latest version.




    Opened log file 'c:\debuglog.txt'
    kd> .sympath
    Symbol search path is:
    kd> .reload;!analyze -v;r;kv;lmnt;.logclose;q
    Loading Kernel Symbols
    ...................................................................................................................................................................
    Loading User Symbols
    Loading unloaded module list
    ..................
    Unable to load image vsdatant.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for vsdatant.sys
    *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: b7357e47, The address that the exception occurred at
    Arg3: b616e6f4, Trap Frame
    Arg4: 00000000

    Debugging Details:
    ------------------
     
  2. claw

    claw TS Rookie Posts: 28

    Hi. Try to unnistall it, delete temp files using CCleaner (registry includes) and install it again.

    Regards ;)
     
  3. Po`Girl

    Po`Girl TS Rookie Posts: 595

    If you could attach two or three minidumps that would help to confirm the ZA theory.

    Have you changed any of the default settings in ZA recently, or added any other software ?

    In my humble etc... ZA pro is a bit bloated, and Comodo or Kerio are better options.
     
  4. brainii

    brainii TS Rookie Topic Starter Posts: 21

    I have changed lots of ZA options but not recently.
    However, for the past 2-3 days I have shut down ZA and the PC never crashed once (untill today that is that it froze without a BSOD suddently).
    Still 3 days of trouble free operation without ZA was an improvement.
    Comodo or Kerio you say?
    I might try them.
    The ZA lates versions (last 2 years) also take ages to start and use lots of resources
     
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