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BSOD every day

By April xo
Dec 6, 2013
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  1. I don't know a whole lot about computers, but I keep getting a BSOD. I started getting them back in September and got them everyday. For a while they stopped, but then I randomly got one yesterday morning and two back-to-back today. This is the error report.

    Problem signature:
    Problem Event Name:BlueScreen
    OS Version:6.1.7601.2.1.0.768.3
    Locale ID:1033

    Additional information about the problem:
    BCCode:3b
    BCP1:00000000C0000005
    BCP2:FFFFF88001A9453B
    BCP3:FFFFF8800AFD2930
    BCP4:0000000000000000
    OS Version:6_1_7601
    Service Pack:1_0
    Product:768_1

    Files that help describe the problem:
    C:\Windows\Minidump\120613-32058-01.dmp
    C:\Users\April\AppData\Local\Temp\WER-65707-0.sysdata.xml
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-click sending them to a compressed(zipped)folder. Upload that folder as a file here
     
  3. April xo

    April xo TS Rookie Topic Starter Posts: 20

    When I try to it says that the files don't exist or no read permission. I tried to uncheck the "read only" button, but every time I apply it, it just goes back to read-only.
     
  4. April xo

    April xo TS Rookie Topic Starter Posts: 20

    Well I figured out how to make the zip file, but it won't let me upload it because it's too large.
     
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Try my posted instructions once more... you have to make a compressed(zipped)folder. The important word here is compressed
     
  6. April xo

    April xo TS Rookie Topic Starter Posts: 20

    Yes, I made the zipped folder but it won't let me upload it because it says the file is too big
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Follow this very carefully. You are running Windows 7 right?
     
  8. April xo

    April xo TS Rookie Topic Starter Posts: 20

    Yes, I am running windows 7. I selected all 24 files I have in the minidump folder with the .dmp extension. I compressed them into a folder that is 1.79 MB. I try to upload it and it says that the file is too large.
     
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Let's go to Control Panel, System. Advanced System Settings. Startup and recovery, settings. Uncheck time to display a list of operating systems and automatically restart. Change time to display recovery options when needed to 5 seconds. Change write debugging information to small memory dump (256kb) Is overwrite any existing file checked?
     
  10. April xo

    April xo TS Rookie Topic Starter Posts: 20

    Okay, I did all that and yes overwrite any existing file is checked.
     
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Okay, that should speed up your computers start up and any new minidumps will be smaller in size
     
  12. April xo

    April xo TS Rookie Topic Starter Posts: 20

    Will that stop my BSOD?
     
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Unfortunately no... I still have to check the minidumps for clues on what is causing the BSOD's
     
  14. April xo

    April xo TS Rookie Topic Starter Posts: 20

    So I basically have to wait until my computer does it again so I can upload that minidump file?
     
  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Yes...
     
  16. April xo

    April xo TS Rookie Topic Starter Posts: 20

    Okay, my computer had another BSOD, so do I just upload the latest minidump?
     
  17. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Yes, once more
     
  18. April xo

    April xo TS Rookie Topic Starter Posts: 20

    I put the past few ones on there.
     

    Attached Files:

  19. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    "I don't know a whole lot about computers, but I keep getting a BSOD"... This could be a problem. The minidumps suggest a problem with a network driver. Do you see any yellow (!) in the device manager?
     
  20. April xo

    April xo TS Rookie Topic Starter Posts: 20

    No, I don't.
     

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