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BSOD every day

By April xo
Feb 5, 2014
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  1. I keep getting a blue screen of death. I usually get one every weekday, sometimes twice (one right after the other), but right now I've had seven in under 2 hours. I've tried updating some drivers, but nothing seems to help fix it. I get the error
    SYSTEM_SERVICE_EXCEPTION

    STOP 0x0000003B

    This is what popped up when my computer restarted.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF88001A9553B
    BCP3: FFFFF8800B7F8930
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    I'm not a computer whiz, so please leave detailed instructions.

    Please please please help me, I'm at the end of my rope ):
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Okay, go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-click, sending the files to a compressed(zipped)folder. Upload this folder as a file here...
     
  3. April xo

    April xo TS Rookie Topic Starter Posts: 20

    All of the files I had were too large. So I just uploaded the ones I've gotten in February. If you need more, I can upload them bit by bit.
     

    Attached Files:

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Most of these are network related driver issues. There may be some hard drive data corruption too. Are there any yellow (!) in the device manager? Go to Computer and right-click on the C drive. Select properties, tools, check now. Put a check mark in both boxes to set a disk check on the next start up
     
  5. April xo

    April xo TS Rookie Topic Starter Posts: 20

    I didn't see any ! in my device manager and nothing popped up after the disk check, so I'm pretty sure that's fine too. I had to download something to connect to my school's internet, but I already uninstalled the program (although I still use the internet). My computer has never blue screened while I was using the internet at my home. Is this related or is it just a coincidence?
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    How is the computer running now?
     
  7. April xo

    April xo TS Rookie Topic Starter Posts: 20

    What do you mean?
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    No more blue screens?
     
  9. April xo

    April xo TS Rookie Topic Starter Posts: 20

    No I had one earlier today.
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Post the minidump. Do the BSOD's happen once a day or so?
     
  11. April xo

    April xo TS Rookie Topic Starter Posts: 20

    Typically yes. A few times I'll get one, restart my computer and ten minutes later I'll get another
     

    Attached Files:

  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Laptop or desktop PC? Same network stuff. Are you in a Dorm or does this happen in class or other places?
     
  13. April xo

    April xo TS Rookie Topic Starter Posts: 20

    It's a laptop, barely a year old. It usually happens in my dorm. Out of the 40 or so times it's happened, only one was not inside the dorm. But I rarely take it out of the dorms, so that might be the only reason for that.
     
  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    "I had to download something to connect to my school's internet"... Doing this could have changed a single network setting that is causing the trouble
     
  15. April xo

    April xo TS Rookie Topic Starter Posts: 20

    But I already uninstalled it.
     
  16. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    It could have changed a setting and when you uninstalled it the setting was still changed... You can try selecting a restore point to a date before you installed the school download
     
  17. April xo

    April xo TS Rookie Topic Starter Posts: 20

    Darn, I was afraid I'd have to do that.
     
  18. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    It may or may not work, just to be honest...
     

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