BSoD in Dell laptop on Windows 7 32-bit

[abbasi]

Hi guys,

I work on a dell laptop. After installing Win 7 32-bit and when scanning it by AV in safe mode the machine faced blue screen of death message error: 0xc0000001 0x001004c4.
Sometimes when logining on (when Windows logo arises) also machine goes to that BSoD with that error.
Any idea how to fix it?

 

[Tmagic650]

Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files. Right-click sending the files to a compressed(zipped)folder. Upload that folder, as a file here

 

[abbasi]

OK I used a tool that collects those files and also more info about my problem and then I zipped the result of that tool and it's here now with the name "kurdman.zip".

 

[Tmagic650]

The minidump is not showing anything useful here. The laptops hard drive is partitioned into 4 partitions, C, D, E, and F. You can check the C partition by going to Computer, right-click on the C drive. Select properties, tools, check now. Put a check mark in both boxes to set a disk check on the next start up

 

[abbasi]

You think the problem belongs to the C: drive, for example a malware is there or some disk issue?

 

[Tmagic650]

Did you check the C drive? The C partition hold the operating system so check it like I told you

 

[abbasi]

I checked that but if I choose the two check boxes it starts checking that C: drive after "restarting" the machine. Until now no problem but after restarting and checking the C: drive the results will immediately vanish and I can't see how many errors I had or even had I any error or not. Isn't there any way to see the result else where?

 

[Tmagic650]

By checking the 2 boxes you have told the computer to fix any hard drive errors found during the test. You don't really need to know what was fixed if the computer operates normally...