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BSOD, irql_not_less_or_equal

By Lemmy7003
Nov 18, 2013
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  1. So yeah, I've had close to ten BSODs in the last two weeks, due to driver errors, I believe. I don't know what the problem is,but it's slowly driving me mad and I really need help.
     

    Attached Files:

  2. Lemmy7003

    Lemmy7003 TS Rookie Topic Starter

    WhoCrashed summary;

    On Mon 18/11/2013 7:16:27 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\111813-22214-01.dmp
    This was probably caused by the following module: netio.sys (NETIO+0x5538)
    Bugcheck code: 0xA (0xFFFFFFFF9434C051, 0x2, 0x0, 0xFFFFFFFF82E7B7F3)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\drivers\netio.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Network I/O Subsystem
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
     
  3. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    What are you doing with the computer when the BSOD's are most likely to happen?
     
  4. Lemmy7003

    Lemmy7003 TS Rookie Topic Starter

    Sometimes they happned just when I was browsing wiki pages, sometimes when I'm watching youtube, and sometimes when I'm doing nothing at all.
     
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    Use Memtest86 to test the memory:
    http://www.memtest.org/
    Download version 5.01. iso file to create a bootable DVD or CD that you start your computer with. Let Memtest86 run for 7 passes. No errors are allowed
     
  6. Lemmy7003

    Lemmy7003 TS Rookie Topic Starter

    According to the whocrashed report, it's a software problem, not a hardware.

    On that note, is it possible to use memtest without using a cd/dvd? Because my laptop has no disk dirve.
     
  7. Route44

    Route44 TechSpot Ambassador Posts: 12,167   +37

    That error code is almost always caused by faulty drivers (though on the rare occasion can be caused by mismatched memory). Also, netio.sys means Network Input Output and is a Windows driver for the internet networking but rarely are Windows drivers the cause. They more indicate that there is a problem rather than being the problem itself.

    1. Have you installed or updated any drivers/software recently?
    2. What security software are you running?
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    You can use a flash drive if your computer supports booting from that kind of device
     
  9. Lemmy7003

    Lemmy7003 TS Rookie Topic Starter

    M
    The laptop that I'm using is from my school, so it has pre-installed security software - in this case Symentec Endpoint Protection. I haven't updated any drivers, and I'm unaware of installing any software that could cause this problem.
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    Does your school have an IT department? You need to make sure that all the Windows Updates are applied to date
     
  11. Lemmy7003

    Lemmy7003 TS Rookie Topic Starter


    Let's just say if I hand in my laptop, I won't be getting back for months. My school's IT guys are infamous for taking a long time to 'fix' laptops.
     
     
  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    So run Windows Update and include any optional updates. Doing this might help stop the BSOD's
     
  13. Lemmy7003

    Lemmy7003 TS Rookie Topic Starter

    All updates have been downloaded, now to wait and see if I get another BSOD. I'll post the error messages if it does happen again.
     
  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    Okay, we'll be here:)
     
  15. Lemmy7003

    Lemmy7003 TS Rookie Topic Starter

    Close to a month later, it happened again;

    ==================================================
    Dump File : 121013-32978-01.dmp
    Crash Time : 10/12/2013 5:59:28 PM
    Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x000000d1
    Parameter 1 : 0x00000014
    Parameter 2 : 0x00000002
    Parameter 3 : 0x00000000
    Parameter 4 : 0x8c5adbf2
    Caused By Driver : NETIO.SYS
    Caused By Address : NETIO.SYS+6bf2
    File Description : Network I/O Subsystem
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+415db
    Stack Address 1 : NETIO.SYS+6bf2
    Stack Address 2 : tcpip.sys+3fb32
    Stack Address 3 : tcpip.sys+8e776
    Computer Name :
    Full Path : C:\Windows\Minidump\121013-32978-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 144,648
    Dump File Time : 10/12/2013 6:00:36 PM
    ==================================================

    Something intresting to note is that I have not been using utorrent very often in the last month; I used it last night and today, and now I get the crash. Is there a possibility that utorrent could be causing it?
     
  16. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    "Is there a possibility that utorrent could be causing it?"
    Yes
     
  17. Lemmy7003

    Lemmy7003 TS Rookie Topic Starter


    Would there be any particular reason Utorrent could be causing this? I was using utorrent for a while before all these crashes starting happening a few months ago.
     
  18. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    uTorrent use can open your computer to a lot of nasty malware. You computers security software could be reacting to the threats
     


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