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BSOD on HP d4100y

By ega
Dec 10, 2007
  1. I have been having BSOD issues on this particular PC for a while now and am in need of help.

    The computer in question is a HP d4100y with 1 GB of RAM. I have attached five of the dump files that I have run through debugwiz.exe

    Thank you
    -S
     

    Attached Files:

  2. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    Spyware Doctor is known to give the error you're getting. Uninstall it and see if the crashes stop.

    EXCEPTION_CODE: (NTSTATUS) 0xc000009a - Insufficient system resources exist to complete the API.
     
  3. ega

    ega TS Rookie Topic Starter

    Unfortunately the crashes started before I installed Spyware Doctor.

    -S
     
  4. ega

    ega TS Rookie Topic Starter

    I forgot to mention that this computers HDD's are set up in a RAID 1 array.

    -S
     
  5. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    Uninstall Spyware Doctor and then post some new dump logs with it out of the picture.
     
  6. ega

    ega TS Rookie Topic Starter

    Will do. The dumps generally happen in the middle of the night, so I will post a new dump in the morning.

    -S
     
  7. ega

    ega TS Rookie Topic Starter

    Most Recent Dump

    Here is the most recent dump log created early this morning.

    Thanks.
    -S
     

    Attached Files:

  8. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    It does look to be a hard drive problem. You can find an expert's reply to the same error HERE (post #6).

    EXCEPTION_RECORD: f2da79d8 -- (.exr fffffffff2da79d8)
    .exr fffffffff2da79d8
    ExceptionAddress: 7c936bd1
    ExceptionCode: c0000006 (In-page I/O error)
    ExceptionFlags: 00000000
    NumberParameters: 3
    Parameter[0]: 00000000
    Parameter[1]: 7c99a3d8
    Parameter[2]: c000009a
    Inpage operation failed at 7c99a3d8, due to I/O error c000009a

    EXCEPTION_CODE: (NTSTATUS) 0xc000009a - Insufficient system resources exist to complete the API

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The required data was not placed into memory because of an I/O error status of "0x%08lx".

    IO_ERROR: (NTSTATUS) 0xc000009a - Insufficient system resources exist to complete the API.

    EXCEPTION_STR: 0xc0000006_c000009a
     
  9. ega

    ega TS Rookie Topic Starter

    Before posting here I ran memtest overnight with over 10 runs with no errors found. I have also run chkdsk /r. With the HDD being in a RAID 1 setup how does chkdsk handle the separate HDD's. Do both of them get checked? Should I disconnect each HDD and run chkdsk on each one separately?

    Like the post that you pointed me to this PC also was running Zone Alarm and was pointing to the vsdatant.sys file. I manually removed Zone Alarm as instructed from the Zone Alarm forum and installed a temporary anti-virus and firewall. Obviously this had no affect on the crashes, it just no longer points to vsdatant.sys.

    Thanks,
    -S
     
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