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BSOD on Windows 7

By mcmurphy12
Mar 3, 2011
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  1. Hi everyone!

    A couple of weeks ago, I had a random BSOD when I was running no applications.

    Tonight, I also a BSOD while running no applications. I have ran a Memtest and that came up with nothing. I have attached the two minidumps.

    Murph
     

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    The most significant error is 0x000000F4: CRITICAL_OBJECT_TERMINATION
    One of the many processes or threads crucial to system operation has unexpectedly exited or been terminated. As a result, the system can no longer function. Specific causes are many, and often best resolved by a careful history of the problem and the circumstances of the error message.

    The dump specifically the harddrive as the issue. Therefore back up everything NOW. You could be looking at a failing harddrive.

    What is the make of your harddrive and have you ever run harddrive diagnostics before?
     
  3. mcmurphy12

    mcmurphy12 TS Member Topic Starter Posts: 82

    Well, my harddrive is a Western Digital and I have a never ran any diagnostics.

    I have one of the Sandy Bridge motherboards (you know, the faulty chipset ones), and being the lazy pile I am, I haven't moved the harddrive to one of the unaffected SATA ports. Any idea if that would be the issue? I am not at home right now, so I won't be able to do anything to it until Sunday night.
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Yes, it could. I would also check your SATA cable. And I would still do a harddrive diagnostics.
     
  5. mcmurphy12

    mcmurphy12 TS Member Topic Starter Posts: 82

    I am pretty sure it was caused by the SATA ports. I switched the cable around yesterday afternoon and ran a hard drive diagnostic after. The drive passed the diagnostic and I have not had a BSOD since then (they were becoming more frequent).
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Good. keep us updated if (or is not) stability continues.
     
  7. mcmurphy12

    mcmurphy12 TS Member Topic Starter Posts: 82

    I had two BSOD's yesterday and I am not sure if they are related to the previous. The blue screens said something about ntoskrnl.exe. I am not at home so I cannot attach the minidumps, but I was using Microsoft Word 2010 both times. I will probably attach the minidumps later tonight, but I was wondering if you have heard of this before.
     
  8. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    ntoskrnl.exe is a core Windows driver. I'll look at your minidumps when you attach them.
     
  9. craniumrat

    craniumrat TS Rookie

    Looked at your minidumps

    Hi,

    I looked at the 1st minidump in the zip file (022111-41979-01.dmp) & it looks like the BSOD is pointing to SftPlayh.sys as the culprit.

    Googling for the driver points to the fix: support.microsoft.com/kb/2077208.

    CraniumRat.

    PS: Any particular reason why you have Driver verifier turned on?
    PPS: I am just learning how to debug BSODs, so please let me know if I am wrong.



    3: kd> lmvm Sftplaylh
    start end module name
    fffff880`06200000 fffff880`0624d000 Sftplaylh T (no symbols)
    Loaded symbol image file: Sftplaylh.sys
    Image path: \SystemRoot\system32\DRIVERS\Sftplaylh.sys
    Image name: Sftplaylh.sys
    Timestamp: Wed Dec 02 18:55:40 2009 (4B170C8C)
    CheckSum: 00042CC3
    ImageSize: 0004D000
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
     
  10. mcmurphy12

    mcmurphy12 TS Member Topic Starter Posts: 82

    I just "Googled" sftplayh.sys. From what I read, I found that it is a driver dealing with Microsoft Application Virtualization.

    I may have had Microsoft Word open on the first BSOD, but I am not sure.
     
  11. craniumrat

    craniumrat TS Rookie

    The minidump I checked points to PowerPoint.

    PROCESS_NAME: POWERPNT.EXE

    You might have Powerpoint running in the background.

    CR.
     
  12. mcmurphy12

    mcmurphy12 TS Member Topic Starter Posts: 82

    Yeah, that would make sense.

    Have you ever heard of Microsoft Office applications causing BSOD's? I am using the trial version of 2010.
     
  13. mcmurphy12

    mcmurphy12 TS Member Topic Starter Posts: 82

    Here are the latest Minidumps.
     

    Attached Files:

  14. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Both minidumps cite Sftplaylh.sys as your issue and this belongs to Microsoft Office 2010. A search will show that a number of people have had issues with this driver.

    See this link:http://support.microsoft.com/kb/2077208
     
  15. mcmurphy12

    mcmurphy12 TS Member Topic Starter Posts: 82

    I guess I already have the update installed. I think I might just uninstall it. I haven't paid for it yet anyway, haha.
     

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