TechSpot

BSOD Page_Fault_In_Nonpaged_Area

By tillug
Jun 13, 2007
  1. hi everyone,

    i have a problem with a user's PC. this is a newly bought HP desktop. originally i concluded the RAM and motherboard were faulty due to alot of different BSOD errors. to which i got HP support to replace both the motherboard and RAM. that was 1 week ago.

    so far after replacement, a PAGE_FAULT_IN_NONPAGED_AREA still occurs when the user is using Outlook but only for a particular email. can the experts here please take a look @ my dump files and offer some advice? i'm afraid the HP support will not entertain me any more if i ask to change the RAM/mobo again.

    thanks in advance.

    regards,
    tillug
     
  2. TheGreatTK

    TheGreatTK TS Rookie

    Sounds suspiciously like what happened with my toshiba satellite after upgrading the video drivers.. (i've got a strong distaste for nvidia now..)

    But if you switched out both the mobo (which contains the integrated video) and the ram, that seems like a moot point..

    Try playing with the display drivers, maybe download a brand new one from HP's site just to be sure.
     
  3. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

  4. tillug

    tillug TS Rookie Topic Starter

    TheGreatTK:
    thanks for the suggestion. i will give that a try.


    Tedster:
    thanks for the link but i have already used windbg to look through the
    dump files. from my limited knowledge, i can only understand that the error
    occurs in Outlook.exe and ntkrpamp.exe. can any dump file expert here tell me more about my dumps?

    thanks in advance.
     
  5. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    I've seen a similar problem a few times lately, but no solution. I found this THREAD which has a similar stack to yours, and is always crashed by the same process, in this case a Mcafee file. After removing Mcafee, it turned out to be faulty RAM.

    See if running Memtest shows anything. I've also listed your stack text below.

    STACK_TEXT:
    a93e3c50 8063348b bffffffe 00000000 e3d85170 nt!ExFreePoolWithTag+0x23a
    a93e3c6c 80633a8a e3d85170 e3d85170 e3ec3008 nt!CmpCleanUpKcbValueCache+0x51
    a93e3c80 80633b88 e3d85170 a93e3c98 80633f68 nt!CmpCleanUpKcbCacheWithLock+0x1a
    a93e3c8c 80633f68 e3d85170 a93e3cb0 80635068 nt!CmpDereferenceKeyControlBlockWithLock+0x40
    a93e3c98 80635068 e3d85170 00000000 e3ce9f10 nt!CmpDereferenceKeyControlBlock+0x12
    a93e3cb0 805b9e31 e3ce9f28 00000000 e3ce9f10 nt!CmpDeleteKeyObject+0x92
    a93e3ccc 805258f4 e3ce9f28 00000000 00000680 nt!ObpRemoveObjectRoutine+0xdf
    a93e3ce4 805bad07 8550c4c8 e5600c18 852cf598 nt!ObfDereferenceObject+0x4c
    a93e3cfc 805bad9d e5600c18 e3ce9f28 00000680 nt!ObpCloseHandleTableEntry+0x155
    a93e3d44 805baed5 00000680 00000001 00000000 nt!ObpCloseHandle+0x87
    a93e3d58 8054070c 00000680 0007f4e4 7c90eb94 nt!NtClose+0x1d
    a93e3d58 7c90eb94 00000680 0007f4e4 7c90eb94 nt!KiFastCallEntry+0xfc
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0007f4e4 00000000 00000000 00000000 00000000 0x7c90eb94
     
  6. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

    most likely culprit is bad or failing ram. Test with memtest 86+ booted from a floppy drive. Use for passes or more. Also use CCleaner (free) to repair your registry.
     
  7. tillug

    tillug TS Rookie Topic Starter

    i did and it ran for 15 passes without any errors. i'm baffled now. no idea what is wrong..
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...