BSOD: Physical Memory Dump, might be iaStor issue

By Borealis
Jan 18, 2010
  1. Hi There!
    I did some research before asking for help, but nothing of what i found seem to solve my problem.
    I have frequent physical memory dumps with the STOP message 0x0000008e. this message comes up with the variety of other things:
    - sometimes it also has "kernel data inpage error" message
    - sometimes says about an error in win32k.sys, address bf949cd6 base at bf800000 datestamp 4a8564c7
    first i thought it's an Nvidia driver issue, so i updated mine to latest version but it didn't help.
    i also updated my BIOS to latest version but it didn't help eather.
    i ran memtest86 and it didn't find any errors, so my memory should be good.
    What i found though, are some errors in the Event Viewer log.
    - the most common error is "The device, \Device\Ide\iaStor0, did not respond within the timeout period." Event ID - 9, source - iaStor. I found that people with Vista often have this error message.
    - another error: The server {DC0C2640-1415-4644-875C-6F4D769839BA} did not register with DCOM within the required timeout. Source - DCOM, Event ID -10010
    - one more: Intel(R) 82566DC Gigabit Network Connection Link has been established: 100Mbps full duplex. Sorce- e1express, ID -33
    There are also many warnings coming from disk with event ID 51: An error was detected on device \Device\Harddisk0\D during a paging operation.
    I'm clearly not a specialist so i have no idea what causes my problem. The dump first occurred when i tried to move large files. It also occurs when i try to run any kind of virus scan.
    I attempted to run diskcheck but it said that it's impossible because utility needs an exclusive access to some files on the disk and it can only do it after restarting, but it doesn't work even if i restart.
    I'd love to attach the minidumps, but my system/minidump folder is empty for some reason.
    System Specifications:
    Dell XPS 410
    Chipset Intel P965 express
    Win XP SP3 Media Edition
    Intel Core 2 2.13gHz
    RAM - DDR 2G, 633 MHz

    Thanks for any help!
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    How many passes did you allow Memtest to run?
  3. Borealis

    Borealis TS Rookie Topic Starter Posts: 16

    i ran 5 passes. Plus i already ran like infinite amount of them when my computer suffered a virus attack couple of month ago. I had to format everything and reinstall windows. Since then computer was working fine until a week ago:(
  4. Borealis

    Borealis TS Rookie Topic Starter Posts: 16

    Hey! I finally got the memory dump; just happened when i was trying to run anti virus scan. Can anyone please tell me what's the problem is?

    Attached Files:

  5. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    One error is 0x000000C2: BAD_POOL_CALLER
    A kernel-mode process or driver incorrectly attempted to perform memory operations. Typically, a faulty driver or buggy software causes this.

    Unfortunantly it only listed a Windows OS driver as the cause and these are too general to be of much help.

    One note of interest, however, is that in the Process section of your minidump it listed the AVG driver avgesrvx.sys.

    The other error is 0x8E and these are almost always caused by hardware but sometimes by drivers. Again it only gave an OS driver as the probable cause.

    The Process section listed mbam.exe which belongs to Malwarebytes.

    * Malwarebytes is a very stable software but AVG has had a number of issues in the last two years. To be clear neither minidump is citing either security software as your issue but since you were doing a virus scan when the BSOD occured you might want to update your AVG.
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