TechSpot

BSoD-System_Service_Exception (Netio.sys) windows 8.1

By aname094
Jun 16, 2015
Post New Reply
  1. Hey,
    Lately I've been getting BSoD with the error message
    SYSTEM_SERVICE_EXCEPTION NETIO.SYS

    How can I fix it?

    My laptop is HP Envy DV6
    Intel i7
    16GB RAM
    1TB HDD
    nVidia GT 630M
    Windows 8.1 w/ latest updates

    I heard it might be an antivirus problem..what I have is AVG2015 (free version). Checked for viruses yesterday and came out clean.

    I didn't do anything out of the ordinary when this happened (Youtube, Steam, Lyx were open)
    I attached the minidump files.

    Thanks in advance!
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

  3. aname094

    aname094 TS Rookie Topic Starter

    I have that sign on Intal WiUSB USB*IF xHCl USB Host Controller
    but that has been there since I bought the computer three years ago...

    How will the tempfile cleaner help (just curious)
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Try it and see:)
     
  5. aname094

    aname094 TS Rookie Topic Starter

    Well. I tried it..let's see how it works :)
    Can you tell what the dump files said about the crashes?
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Did it pick up a lot of files? The minidumps point to Netio.sys and Ntoskrnl.exe that can indicate possible "corrupt" files on the boot drive from malware and excessive temp files
     
  7. aname094

    aname094 TS Rookie Topic Starter

    If that was the problem the log said the temp files were probably the cause then. It cleared up a lot of files..and my computer is malware free according to my last scan.
    Thanks for the help :)))
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...