Hello everyone!
This my first post so go easy on me.
The Issue:
Client's computer crashes almost everyday.
Steps Taken:
Reinstalled RAM
Performed Windows Updates (hardware)
-Updated Ethernet Driver
Ran WinDbg on the Minidump Files
-The error that I found is:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: ffe3d420, memory referenced
Arg2: 0000001c, IRQL
Arg3: 00000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 80502e58, address which referenced memory
Debugging Details:
------------------
READ_ADDRESS: ffe3d420
CURRENT_IRQL: 1c
FAULTING_IP:
nt!KiSwapThread+8c
80502e58 8a4f58 mov cl,byte ptr [edi+58h]
CUSTOMER_CRASH_COUNT: 5
DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: System
LAST_CONTROL_TRANSFER: from 804fcc66 to 80502e58
STACK_TEXT:
bacffd48 804fcc66 899de118 005637bc 89e3d3c8 nt!KiSwapThread+0x8c
bacffd74 80537adc 00000001 00000001 00000000 nt!KeRemoveQueue+0x22a
bacffdac 805cea08 899de118 00000000 00000000 nt!ExpWorkerThread+0xcc
bacffddc 8054546e 80537a10 00000001 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiSwapThread+8c
80502e58 8a4f58 mov cl,byte ptr [edi+58h]
SYMBOL_STACK_INDEX: 0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrpamp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 45e5484a
SYMBOL_NAME: nt!KiSwapThread+8c
FAILURE_BUCKET_ID: 0xA_nt!KiSwapThread+8c
BUCKET_ID: 0xA_nt!KiSwapThread+8c
Followup: MachineOwner
---------
Please find the attached Minidump files.
I would like to thank all of you in advance
I believe that this has been an issue ever since we put the computer together 1 month ago. I am not really sure what to do at this point, any input would be greatly appreciated.
Thank You
This my first post so go easy on me.
The Issue:
Client's computer crashes almost everyday.
Steps Taken:
Reinstalled RAM
Performed Windows Updates (hardware)
-Updated Ethernet Driver
Ran WinDbg on the Minidump Files
-The error that I found is:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: ffe3d420, memory referenced
Arg2: 0000001c, IRQL
Arg3: 00000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 80502e58, address which referenced memory
Debugging Details:
------------------
READ_ADDRESS: ffe3d420
CURRENT_IRQL: 1c
FAULTING_IP:
nt!KiSwapThread+8c
80502e58 8a4f58 mov cl,byte ptr [edi+58h]
CUSTOMER_CRASH_COUNT: 5
DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: System
LAST_CONTROL_TRANSFER: from 804fcc66 to 80502e58
STACK_TEXT:
bacffd48 804fcc66 899de118 005637bc 89e3d3c8 nt!KiSwapThread+0x8c
bacffd74 80537adc 00000001 00000001 00000000 nt!KeRemoveQueue+0x22a
bacffdac 805cea08 899de118 00000000 00000000 nt!ExpWorkerThread+0xcc
bacffddc 8054546e 80537a10 00000001 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiSwapThread+8c
80502e58 8a4f58 mov cl,byte ptr [edi+58h]
SYMBOL_STACK_INDEX: 0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrpamp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 45e5484a
SYMBOL_NAME: nt!KiSwapThread+8c
FAILURE_BUCKET_ID: 0xA_nt!KiSwapThread+8c
BUCKET_ID: 0xA_nt!KiSwapThread+8c
Followup: MachineOwner
---------
Please find the attached Minidump files.
I would like to thank all of you in advance
I believe that this has been an issue ever since we put the computer together 1 month ago. I am not really sure what to do at this point, any input would be greatly appreciated.
Thank You