BSOD W2Ksp4 Citrix Metaframe server

By Matti Jääaro
Jul 31, 2006
  1. Hi, we are running Citrix Metaframe XP on a Windows 2000 Server. Have been getting random failures the last 6 months that we can't pinpoint the reason of.

    They include:

    * Sudden reboots where dumpfile are not created (I've set server NOT to reboot)
    * BSOD where the creation of minidumps succeed. (see attachments)
    * Events where systems throws out all users and it's impossible to log in + all network links go down. The system must be forced down with powerbutton.

    Bugcheck code is either 0x50 or 0xD1

    I'll attach the latest Minudumps + paste an example below, would be incredibly greatful if someone would have a look. What I've found on the net points towards faulty hardware but I haven't found anything specific and can't bring down the server very often to run tests since it's in production practically all the time.

    Matti Jääaro

    * *
    * Bugcheck Analysis *
    * *
    Bugcheck code 00000050
    Arguments eb689e28 00000000 bf3fbac7 00000000

    ChildEBP RetAddr Args to Child
    WARNING: Stack unwind information not available. Following frames may be wrong.
    eb4d3ae8 00000000 eb689e28 00000000 bf3fbac7 nt+0x4a99a

    ----- 32 bit Kernel Mini Dump Analysis

    MajorVersion 0000000f
    MinorVersion 00000893
    KdSecondaryVersion 00000000
    DirectoryTableBase 00030000
    PfnDataBase 890c3000
    PsLoadedModuleList 80484520
    PsActiveProcessHead 80485c68
    MachineImageType 0000014c
    NumberProcessors 00000002
    BugCheckCode 00000050
    BugCheckParameter1 eb689e28
    BugCheckParameter2 00000000
    BugCheckParameter3 bf3fbac7
    BugCheckParameter4 00000000
    PaeEnabled 00000000
    KdDebuggerDataBlock 804700f0
    MiniDumpFields 45474150

    ServicePackBuild 00000400
    SizeOfDump 00010000
    ValidOffset 0000fffc
    ContextOffset 00000320
    ExceptionOffset 000007d0
    MmOffset 00001050
    UnloadedDriversOffset 00001088
    PrcbOffset 00001860
    ProcessOffset 00002250
    ThreadOffset 000024d8
    CallStackOffset 00002720
    SizeOfCallStack 00000514
    DriverListOffset 00002c34
    DriverCount 00000074
    StringPoolOffset 00004ea4
    StringPoolSize 00002090
    BrokenDriverOffset 00000000
    TriageOptions 00000041
    TopOfStack eb4d3aec

    Windows 2000 Kernel Version 2195 (Service Pack 4) MP (2 procs) Free x86 compatible
    Kernel base = 0x80400000 PsLoadedModuleList = 0x80484520
    Debug session time: Sat Jul 29 11:25:01.500 2006 (GMT+2)
    System Uptime: not available
    start end module name
    80400000 8059dd00 nt Tue Jun 10 23:42:11 2003 (3EE650B3)

    Unloaded modules:
    eb596000 eb598000 PDRFRAME.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    eb5bc000 eb5be000 pdcrypt1.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    eb51e000 eb520000 PDRFRAME.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    eb536000 eb538000 pdcrypt1.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    eb566000 eb568000 PDRFRAME.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    eb56a000 eb56c000 pdcrypt1.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    eb300000 eb307000 Parport.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    eb160000 eb169000 redbook.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    eb150000 eb160000 serial.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    eb388000 eb38d000 Cdaudio.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    bfdda000 bfddd000 Sfloppy.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    No export analyze found
    Finished dump check
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