First off, I just discovered this forum. I am tech savvy but nowhere near to your levels. So my apologies if I make a techspot faux pas. I have a new Dell XPS 410. Operating Windows XP Media Center Edition. Processor: Intel Core 2 6600 @ 2.40 Ghz 2.00 GB RAM DVD drive (came with the computer) Identified by Dell rep as being manufactured by HLDS. The only information on the computer I could find about it said "HL-DT-ST DVD+-RW GSA-H31N" 250 GB HD 80 GB HD attached via a card in PCI slot (RAID??) The computer came preloaded with Roxio which I strongly disliked. I purchased the Ulead Video Studio 10 and the Ulead Movie Factory 5.0. Once this software was installed, I began to receive a BSOD nearly everytime my computer tried to access the DVD drive. The BSOD gave me the following code STOP: 0x00008086 (0x00000000, 0x00000000, 0x00000000, 0x00000000) I have contacted Ulead tech support. They assure me it must be hardware because "software can not cause a blue screen to occur". Dell has been fairly helpful but as of yet have been able to diagnose the issue. I'm at my wits end. I have attached a few minidump files. If I am missing anything, again my apologies - please let me know and I will do my best. Thank you for any help you might be able to give me. I am really stuck.