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BSOD when using Adobe Premiere Elements 7

By FILTHYSANDMAN
Apr 29, 2009
  1. hi everyone, I'm new here and if someone can help me out it would be great. when I'm using premiere elements and I'm importing video or sometimes photos from my hard drive my pc shows a brief blue screen then it automaticly restarts. can someone please tell me what this error data means. please...

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 4/29/2009
    Time: 2:14:14 AM
    User: N/A
    Computer: FILTHYSANDMAN
    Description:
    Faulting application adobe premiere elements.exe, version 7.0.0.0, faulting module aslfoundation.dll, version 7.0.0.0, fault address 0x00048044.


    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 61 64 6f ure ado
    0018: 62 65 20 70 72 65 6d 69 be premi
    0020: 65 72 65 20 65 6c 65 6d ere elem
    0028: 65 6e 74 73 2e 65 78 65 ents.exe
    0030: 20 37 2e 30 2e 30 2e 30 7.0.0.0
    0038: 20 69 6e 20 61 73 6c 66 in aslf
    0040: 6f 75 6e 64 61 74 69 6f oundatio
    0048: 6e 2e 64 6c 6c 20 37 2e n.dll 7.
    0050: 30 2e 30 2e 30 20 61 74 0.0.0 at
    0058: 20 6f 66 66 73 65 74 20 offset
    0060: 30 30 30 34 38 30 34 34 00048044
    0068: 0d 0a ..

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 4/29/2009
    Time: 2:16:35 AM
    User: N/A
    Computer: FILTHYSANDMAN
    Description:
    Error code 0000004e, parameter1 00000099, parameter2 0003583a, parameter3 00000003, parameter4 00000000.


    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 30 30 30 30 30 30 34 0000004
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 39 39 2c 20 000099,
    0038: 30 30 30 33 35 38 33 61 0003583a
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 33 2c 20 30 30 30 30 03, 0000
    0050: 30 30 30 30 0000
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Without knowing any more information your error code 0x4E is a very strong indicator of corrupt memory. My first advice is to run memtestt on your RAM. keep in mind that this takes a long time. The rule is a minimum of 7 Passess; there are 8 individual tests per pass.

    See this link: http://www.techspot.com/vb/topic62524.html

    Also, I wouldn't be suprised if your issue lies within Adobe itself because their software is bloated and we've seen a number of people have issues with their products, especially Adobe Reader.

    *** Get back to us with your memtest results.
     
  3. FILTHYSANDMAN

    FILTHYSANDMAN TS Rookie Topic Starter

    thanks for the advice I'll download and try it now. I'll post what happens =)

    Ok i ran the memtest and it came up with 9 errorrs on the first pass so i think its safe to say that it is the memory thats bad. Although i didn't run the test with 7 to 8 passes, getting an error on the first pass is a good indicator i should replace my ram right?
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Yes, memory needs to be replaced. Try running memtest per stick to see which one(s) need(s) to go. Just remocve one stick and run. Then switch out. This way you'll know how much your need to purchase. Keep in mind that it is important you get the same kind.
     
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