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BSOD when using Emule in XP

By tany
Oct 1, 2007
  1. Hi,
    I'm running Windows XP SP2. Whenever i run Emule (0.48c) i get BSOD with the following error code recorded in the Event Viewer :

    Error code 00000019, parameter1 00000020, parameter2 85f3c438, parameter3 85f3c540, parameter4 0a210001.

    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 30 30 30 30 30 30 31 0000001
    0020: 39 20 20 50 61 72 61 6d 9 Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 32 30 2c 20 000020,
    0038: 38 35 66 33 63 34 33 38 85f3c438
    0040: 2c 20 38 35 66 33 63 35 , 85f3c5
    0048: 34 30 2c 20 30 61 32 31 40, 0a21
    0050: 30 30 30 31 0001

    I'm attaching the last DMP file.
    Could someone have a look ?
    Regards,
    Tany
     
  2. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

  3. tany

    tany TS Rookie Topic Starter

    New debug file

    I followed cpc2004 instructions and created the debug file.
    I'm not sure i understand it....
     
  4. N3051M

    N3051M TS Evangelist Posts: 2,115

    try reinstalling/uninstalling spysweeper.
     
  5. tany

    tany TS Rookie Topic Starter

    I do have spysweeper installed but it is disabled right now.
    Do you advice that because you saw something odd in the debug file or you think spysweeper will find and solve the problem ?
     
  6. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    That crash points to a conflict between Spysweeper and Norton. Disabling it isn't enough, you have to uninstall it to see if it's the problem.

    You also have AVG installed. You should only have one AV installed.

    BugCheck 19, {20, 86e3f390, 86e3f498, a210001}
    *** ERROR: Module load completed but symbols could not be loaded for SSI.SYS <-- Spysweeper.
    *** ERROR: Module load completed but symbols could not be loaded for SYMTDI.SYS <-- Norton.
    Probably caused by : SSI.SYS ( SSI+e1fe )
     
  7. tany

    tany TS Rookie Topic Starter

    OK,
    I uninstalled Norton AV, I will use AVG. I left spy sweeper installed and launched Emule (after rebboting the machine, ofcourse).
    Let's hope for the best.
    Will update you anyway.
    Thanks for the advice
    Regards,
    Tany
     
  8. tany

    tany TS Rookie Topic Starter

    It has been almost 15 hours since i made the change, and it looks like the problem solved. I didnt siffer from any BSOD since then.
    Thanks for the help.
    Tany
     
  9. tany

    tany TS Rookie Topic Starter

    I did suffer from BSOD again.
    I suspect the reason is that i didnt uninstall spysweeper.
    Attached is the latest debug file.
    Am i right ?
     
  10. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    Yeah, it's Spysweeper by itself this time. Try updating it first. Otherwise you'll have to uninstall it for problem isolation.
     
  11. tany

    tany TS Rookie Topic Starter

    OK, I just uninstalled it.
    Crossing fingers....
    Thanks
    Regards,
    Tany
     
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