TechSpot

BSOD while playing guildwars2

By Aradoz
May 16, 2015
Post New Reply
  1. Hi all,

    Hi everyone, since I bought a new computer I have had problems with guildwars2, while I play at the beginning once every few hours the screen turned black for a few seconds and then the game went back to normal, then started client crashes due to “critical graphic drivers error” and the I had several blue screens. I tried to reinstall guildwars but it didn’t fixed that, I checked the windows file system but there is no corrupted file there, I ran the diagnostic memory tool and nothing wrong was noticed. CPU and GPU are not overheating. I tried to deactivate antialiasing on graphic settings and seemed like it was fixed but last night I had another blue screen, anyway momentarily black screen always come up. I also tried to reinstall graphic drivers but nothing. Any idea on how to fix this? I have problems only with guildwars 2 client, every other game/program runs perfectly. I uploaded also the latest minidump files for the bluescreens. sorry for my bad english[​IMG]

    My configuration:
    Intel i5 4460 3.4 ghz
    Ram 8gb corsair
    AMD R9 270
    OS: Windows 7 professional
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

  3. Aradoz

    Aradoz TS Rookie Topic Starter

    I used that tool when I reinstalled the graphic drivers on the card, could be that the graphic card has something wrong or is malfunctioning then? thanks for the help anyway :)
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Is this a laptop or desktop computer?
     
  5. Aradoz

    Aradoz TS Rookie Topic Starter

    It's a desktop computer, meanwhile I also tried removing all the drivers from the computer and reinstalling amd drivers without catalyst control center, but still I had a BSOD
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Can you post the latest minidump?
     
  7. Aradoz

    Aradoz TS Rookie Topic Starter

    Here it is, thanks again for the support!
     

    Attached Files:

  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Still the same ATI and dxdiag driver errors
     
  9. Aradoz

    Aradoz TS Rookie Topic Starter

    I wouldn't know what to do then, I tried everything, also advices given via support ticket were useless ...
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Did you try pulling the video card out and cleaning the gold contacts with a pencil eraser and making sure that the cards fan is spinning freely and that it is clean and free of dust
     
  11. Aradoz

    Aradoz TS Rookie Topic Starter

    The computer is like 3 weeks old so I don't think there should be dust or something, I will try anyway :)
     
  12. Aradoz

    Aradoz TS Rookie Topic Starter

    Ok now I had another blue screen, same error, but with another game, I'm starting to think that the graphic card is faulty or something...
     
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You're right, there's really no reason to think that a 3 week old computer is dusty inside. Yes I can believe that you have a hardware issue or that the Windows drivers haven't been fully updated yet. Do you see any yellow (!) in the device manager?
     
  14. Aradoz

    Aradoz TS Rookie Topic Starter

    Ok I run the new version of memtest86 on all computer hardware and as result I had 0 errors! maybe a new windows installation could solve the problem? and upgrading windows 7 to 8.1 could work too? and no there isn't any yellow (!) in the device manager!
     
  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Is there a factory restore feature on this desktop?
     
  16. ionnakis

    ionnakis TS Rookie

    Does this happen when you watch HD video as well?

    Simple step-try swapping the video card for a spare. Install the spare's drivers, obviously. If the same problem happens, it's not the video card. If it doesn't happen, then it IS the video card, and you need a new one.
     

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...