BSOD while playing guildwars2

[Aradoz]

Hi all,

Hi everyone, since I bought a new computer I have had problems with guildwars2, while I play at the beginning once every few hours the screen turned black for a few seconds and then the game went back to normal, then started client crashes due to “critical graphic drivers error” and the I had several blue screens. I tried to reinstall guildwars but it didn’t fixed that, I checked the windows file system but there is no corrupted file there, I ran the diagnostic memory tool and nothing wrong was noticed. CPU and GPU are not overheating. I tried to deactivate antialiasing on graphic settings and seemed like it was fixed but last night I had another blue screen, anyway momentarily black screen always come up. I also tried to reinstall graphic drivers but nothing. Any idea on how to fix this? I have problems only with guildwars 2 client, every other game/program runs perfectly. I uploaded also the latest minidump files for the bluescreens. sorry for my bad english

My configuration:
Intel i5 4460 3.4 ghz
Ram 8gb corsair
AMD R9 270
OS: Windows 7 professional

 

[Tmagic650]

The BSOD's are caused by your ATI video card or it's driver. Go here:
http://support.amd.com/en-us/download/auto-detect-tool
Use the autodetect tool to guide you to a possible updated video driver

 

[Aradoz]

I used that tool when I reinstalled the graphic drivers on the card, could be that the graphic card has something wrong or is malfunctioning then? thanks for the help anyway

 

[Tmagic650]

Is this a laptop or desktop computer?

 

[Aradoz]

It's a desktop computer, meanwhile I also tried removing all the drivers from the computer and reinstalling amd drivers without catalyst control center, but still I had a BSOD

 

[Tmagic650]

Can you post the latest minidump?

 

[Aradoz]

Here it is, thanks again for the support!

 

[Tmagic650]

Still the same ATI and dxdiag driver errors

 

[Aradoz]

I wouldn't know what to do then, I tried everything, also advices given via support ticket were useless ...

 

[Tmagic650]

Did you try pulling the video card out and cleaning the gold contacts with a pencil eraser and making sure that the cards fan is spinning freely and that it is clean and free of dust

 

[Aradoz]

The computer is like 3 weeks old so I don't think there should be dust or something, I will try anyway

 

[Aradoz]

Ok now I had another blue screen, same error, but with another game, I'm starting to think that the graphic card is faulty or something...

 

[Tmagic650]

You're right, there's really no reason to think that a 3 week old computer is dusty inside. Yes I can believe that you have a hardware issue or that the Windows drivers haven't been fully updated yet. Do you see any yellow (!) in the device manager?

 

[Aradoz]

Ok I run the new version of memtest86 on all computer hardware and as result I had 0 errors! maybe a new windows installation could solve the problem? and upgrading windows 7 to 8.1 could work too? and no there isn't any yellow (!) in the device manager!

 

[Tmagic650]

Is there a factory restore feature on this desktop?

 

[ionnakis]

Does this happen when you watch HD video as well?

Simple step-try swapping the video card for a spare. Install the spare's drivers, obviously. If the same problem happens, it's not the video card. If it doesn't happen, then it IS the video card, and you need a new one.