BSOD with iTunes downloading

[Cat]

Hi Everyone:
I'm having lots of trouble with blue screens. Everytime I try to download with for my new ipod with itunes, the program starts and then I end up with a BSOD. I have tried many times.

I have an HP Pavilion a250y, with Windows XP Prof (SP 2) Intel 4, CPU 2.80 GHz

My Events Logs say different things but there's a pattern. Here are some:

1/03/07 9:31:28 Event 1001
The computer has rebooted from a bugcheck. The bugcheck was: 0x10000050 (0xbad0b158, 0x00000000, 0x8056ea22, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini010307-01.dmp.

1/2/07 8:27:49 pm
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000005 (0x00000070, 0x81eda630, 0x00000000, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini010207-05.dmp.

1/2/07 6:55:49
The computer has rebooted from a bugcheck. The bugcheck was: 0x10000050 (0xbad0b158, 0x00000000, 0x8056ea22, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini010207-04.dmp.

1/2/07 2:57:39 Event 1001
The computer has rebooted from a bugcheck. The bugcheck was: 0x100000c5 (0x00000004, 0x00000002, 0x00000001, 0x805505a1). A dump was saved in: C:\WINDOWS\Minidump\Mini010207-03.dmp.

1/2/07 7:55:45 Event 1001
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000005 (0x0000006a, 0x81e1a8a8, 0x00000000, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini010207-01.dmp.

12/31/06 6:46:30 Event 1001
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000005 (0x0000006e, 0x825af9f8, 0x00000000, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini123106-01.dmp.

12/27/06 12:13:53 pm Event 1001
The computer has rebooted from a bugcheck. The bugcheck was: 0x10000050 (0xbad0b158, 0x00000000, 0x8056ea22, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini122706-01.dmp.

I did the HP diagnostic tests, as well as a memtest, and everything comes out fine. I've tried to change my virtual memory, I've downloaded all upgrades from windows, I put in a new bios from HP (tho it's dated 2004 -- it's later than the one on my machine from 2003).

I don't have any trouble downloading anything else. In fact, I can download ipodcasts unto another program (JUICE) without any trouble.

One more thing -- don't know if it's relevant, but my event viewer keeps giving me this notice about the ipod:

Event Type: Information
Event Source: iPod Service
Event Category: None
Event ID: 0
Date: 1/3/2007
Time: 7:28:40 PM
User: N/A
Computer: CAT
Description:
The description for Event ID ( 0 ) in Source ( iPod Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.


Any geat ideas out there? Thanks.

Cat

 

[Goalie]

Hi Cat... welcome to Techspot!

The errors that you get typically point at bad ram, but you said you've tested it already. What program did you use to test your memory with, and roughly how many passes did it make?

On the surface, the error appears to be with the ipod software itself, and not necessarily iTunes (although we can't exclude that either.) Have you tried uninstalling, rebooting, and then reinstalling either or both? It may be well advised as a first step here.

A few posts I saw in Apple related forums pointed fingers at firewalls and anti-viruses, but I can't give them a lot of credibility yet. What anti-virus do you use? (Most often I saw AVG mentioned.. no certain firewall seems to "win" yet.)

Does just running iTunes without downloading doing anything cause a BSOD?
Also, have you tried downloading the most recent iTunes from Apple and installing it?

Hope this helps- look forward to hearing back from you!

 

[Cat]

Hi Goalie:
Thanks for your response.

I'm not sure if I understand when you say the error might be with the ipod software rather than itunes -- perhaps I didn't make it clear that the problem is when I download from the internet to itunes -- not when I download from itunes to my ipod.

Yes, I have reloaded the itunes software a number of times -- that doesn't change a thing. Also, there is nothing else I do on itunes that causes a BSOD -- only the downloading.

I have NAV '05, and I also use Zone Alarm Firewall. But I've tried this with both systems turned off -- though I haven't uninstalled either one. Do you think I should try that?

I think the memory diagnostic test I used was MemTest. I'm not sure because I also cleaned up my hard drive and deleted it in an effort to provide more space. It did about 5 passes before I stopped. Perhaps I should try again, and maybe try another memory test?

I'm open to all your ideas as well as those of other readers. Thanks!

Cat

 

[SNGX1275]

I don't have iTunes in front of me right now. But with iTunes 7 you can restore your iPod back to its original firmware. So if you have a copy of what is on your iPod now on your computer (because you'll lose it off the iPod) restore the iPod to its factory state, and then put the new firmware on, all should be able to be done through iTunes 7.

 

[Sjbrand99]

Your BSOD looks to be to do with ipodservice.exe

Check that it is running in taskmanager under the "processes" tab and that it is not using huge amounts of pagefile.

I reccomend completely uninstalling iTunes AND the firmware version pacages (located under add/remove programs) or delete the files then reinstalling.

Hope this helps!