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BSOD

By nader
Jan 16, 2013
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  1. Help me, it keeps going to bsod and dumps and restarts randomly, I have not downloaded anything new lately at all.

    computer:
    Dell XPS L521x
    i7-3612QM @2.1GHz
    windows 7
    8gig ram


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF8800129C768
    BCP3: FFFFF88003DCB868
    BCP4: FFFFF88003DCB0C0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\011613-10982-01.dmp
    C:\Users\Nader\AppData\Local\Temp\WER-16567-0.sysdata.xml
     
  2. Macky Bryant

    Macky Bryant TS Rookie

    Good day Nader,
    Well the resolution that I can advise you is to scan for viruses/malwares/adwares. Those that I have mentioned affects the OS so you better try it. Malwarebytes.org can provide good assistance to remove any malwares and adwares in your OS. Also update your AV for better security.
     
  3. nader

    nader TS Rookie Topic Starter

    I have done a full scan with mcafee and everything is fine
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    Nader,
    go to C:\windows\minidump. Minidump files have a .dmp extension. Select all .dmp files. Right-click sending the files to a compressed(zipped)folder. Upload that folder as a file here
     
  5. nader

    nader TS Rookie Topic Starter

    You mean highlight them and sending to zipped folder? I tried that but it says file not found or no permission
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    Yes, highlight all the .dmp files right-click and send them to a compressed(zipped)folder. Upload that folder as a file here
     
  7. nader

    nader TS Rookie Topic Starter

    I tried that but it says file not found or no permission
     


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