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Bsod

By zugolosian
Dec 17, 2007
  1. Hi, i have analyzed a few of the minidumps and it says this

    Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [F:\Nigel\minidump\Mini112307-52.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*c:\cache*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 2600.xpsp_sp2_gdr.070227-2254
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
    Debug session time: Fri Nov 23 15:41:42.968 2007 (GMT+13)
    System Uptime: 0 days 0:00:38.656
    Loading Kernel Symbols
    .............................................................................................................
    Loading User Symbols
    Loading unloaded module list
    ..
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 100000D1, {10, 2, 0, 85da0fea}



    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultStack+27fc )

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 00000010, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000000, value 0 = read operation, 1 = write operation
    Arg4: 85da0fea, address which referenced memory

    Debugging Details:
    ------------------




    READ_ADDRESS: 00000010

    CURRENT_IRQL: 2

    FAULTING_IP:
    +ffffffff85da0fea
    85da0fea 8b4810 mov ecx,dword ptr [eax+10h]

    CUSTOMER_CRASH_COUNT: 52

    DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT

    BUGCHECK_STR: 0xD1

    PROCESS_NAME: Idle

    LAST_CONTROL_TRANSFER: from 80555efc to 85da0fea

    STACK_TEXT:
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    80555ebc 80555efc 00000000 85dba3a8 00000000 0x85da0fea
    80555ecc 85d8e512 85d8e502 86673001 85d8e510 nt!KiDoubleFaultStack+0x27fc
    00000000 00000000 00000000 00000000 00000000 0x85d8e512


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt!KiDoubleFaultStack+27fc
    80555efc 28fa sub dl,bh

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: nt!KiDoubleFaultStack+27fc

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 45e54690

    FAILURE_BUCKET_ID: 0xD1_nt!KiDoubleFaultStack+27fc

    BUCKET_ID: 0xD1_nt!KiDoubleFaultStack+27fc

    Followup: MachineOwner
    ---------

    I perfomed a full re-install of windows, so i am assuming this is some kind of hardware failure, is there any way of telling exactly what it is or how to fix it? i have attached a few of the mini dumps.
    Please help! I have been through the troubleshooting tips,
     
  2. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    All the crashes are exactly the same, which can indicate a software problem. Have you always had the Eset software installed? What does it comprise of?
     
  3. zugolosian

    zugolosian TS Rookie Topic Starter

    Thanks

    Well the crashes have only been happening since ESET was installed,which sounds stupid but i seem to recall it crashing in safe mode too.I will un-install ESET Smart Security: Fully integrated security solution—antivirus, antispyware, antispam, and firewall and see how it goes. Any other clues?
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    ESET's 2.7 version of their anti-virus is superb. I run it. But their 3.0 version and their 3.0 security suit are having MAJOR issues.

    Now there are those people who've experienced none or minor snafus, but check out the forums at www.wilderssecurity.com, the official ESET forums, and you'll see what I mean. If you join I guarantee you'll get advice/responses, often by ESET moderators themselves.
     
  5. zugolosian

    zugolosian TS Rookie Topic Starter

    Thank you kindly
     
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