By JayRich
Oct 20, 2010
Post New Reply
  1. I have been having occasional BSODs. My PC is about 2 months old and gets these Blue Screens roughly once a week. This is upsetting because it's my first ever purchased PC and it seems like it's only going to get worse. I have had "PAGE_FAULT_IN_NONPAGED_AREA" errors and one other which I can't recall, i'm not sure if it's one of the uploaded dmp's but I hope this wont throw off analysis(if possible) which would be much appreciated.
  2. JayRich

    JayRich TS Rookie Topic Starter

    Windows 7 Home Premium 64-Bit

    ChipSet: AMD 770
    AMD Phenom II X4 955(3.2GHz)
    4GB (2x2GB) DDR3 1333
    500GB SATA-II 3.0Gb/s 7200RPM HDD
    NVIDIA GeForce 9800GT 1GB PCI Express Video Card

    Here is a link to my Dmp's:

    -Thank you in advance
  3. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    First, nice system you have there. :)

    Second, please use the Manage Attachments option the next time you post (it will be at the bottom). It will allow your to Zip up to five minidump files in one Zip file. If you only have one or two just attach as is.

    Give us the latest ones you have.
  4. JayRich

    JayRich TS Rookie Topic Starter

    The 'manage attachment's' option only allows up to 200kb files and everyone I have is 286 kbs

    My attempt around this problem was to turn the .dmp's into. rar's then archive them (zip).

    Attached Files:

  5. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Are you running Office 2010?
  6. JayRich

    JayRich TS Rookie Topic Starter

    I have yet to open office 2010. Why? Q.Q
  7. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    The reason is because the driver sftfslh.sys was cited as the cause of your system crashes. Now this is a driver for the Microsoft Application Virtulization File System.

    This driver also belongs to Softricity, Inc. and this company provides application virtualization and software streaming technologies. The company offers Desktop, a virtualization solution to deliver on-demand applications. It sells its products directly to companies and it might be a third party that Microsoft utilizes.

    I am not 100% sure on this but in my research Softricity, Inc was listed with Microsoft Application Virtulization.

    sftfslh.sys also belongs to Office 2010 and there have been issues with it and if you do a search Microsoft has a fix. Even though you may not have opened it (I am assuming here that you have had it come pre-installed on your system) the drivers are still present.
  8. JayRich

    JayRich TS Rookie Topic Starter

    Thank you VERY much, I'll take a look into it. =]

    I was wondering if It was possible to induce this bsod and confirm the source at the same time? ie: open Microsoft word 2010?

    ALSO, I have little interest in Microsoft word 2010. Could i completely remove it? If so how can I ensure "sftfslh.sys" is removed.
  9. JayRich

    JayRich TS Rookie Topic Starter

    Update: Microsoft update for office 2010 isn't needed because it is already up to date >.>
  10. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Hmmm, yes you should be able to uninstall Office 2010. Again, even though you have not utilized Office 2010 the driver is is still installed. It seems many people have had issues with it.

    If you have new minidumps please attach in your next post.

    * Also: If you haven't done so for diagnostic purposes see this link and follow the instructions on how to determine which version of the driver sftfslh.sys you have:
  11. JayRich

    JayRich TS Rookie Topic Starter

    I checked yesterday to see if I had the current version of Cvh.dll 14.0.5 when I actually had 14.0.4.. not sure if this would matter but when i tried to update office 2010 the upgrade was canceled because "this version of office is currently up to date".

    Not being interested in updating, I uninstalled all programs with office in common(3 programs).

    Question: How can I make sure everything is completely removed to prevent anymore BSODs?
  12. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    That is a good question. (By the way, it was the driver sftfslh.sys that you wanted to check and not Cvh.dll).

    No way to know at this point unless you want to look through your registry which we here at TechSpot strongly caution against doing so. If you have regained stability please let us know in a day or two. Thanks.
  13. JayRich

    JayRich TS Rookie Topic Starter

    Should I delete the file? lol <~ not so good with computers.
  14. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Is it still present?
  15. JayRich

    JayRich TS Rookie Topic Starter

    Yeah, and it's under C:\Windows\System32\Drivers

    Does it have any importance besides office?

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...