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Can not open my hotmail account

By Bombay Kid
Sep 1, 2015
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  1. I have:
    HP pro 3500 Series computer
    4.00 GB RAM
    64 Bit operating system
    CPU G870 @ 3.1 GHZ
    Windows 10
    Service pack 1

    I am using gmail's chron browser, I can not open my hotmail account. All other mail like gmail, yahoo works ok except hotmail. I get massage "web page is not available."

    If I use firefox browser then it will open hotmail.

    Can you help so I can use chron browser and get hotmail open.
     
  2. learninmypc

    learninmypc TS Evangelist Posts: 6,591   +335

  3. Bombay Kid

    Bombay Kid TS Rookie Topic Starter Posts: 22

    I was using chrome till yesterday but when I tried to log in today I can not log in to my hotmail account. I ran cc cleaner but no change.
    Can any one tell me step by step what to do to pin point the trouble.
     
  4. learninmypc

    learninmypc TS Evangelist Posts: 6,591   +335

    Are you able to go to other websites with no problem?
     
  5. Bombay Kid

    Bombay Kid TS Rookie Topic Starter Posts: 22

    No I can not open any web site using chrome
    I can use fire fox which works ok but I can not use chrome
    I have lots of web pages with my pass word store using chrome. Thant is why I need chrome to work.
     
  6. Bombay Kid

    Bombay Kid TS Rookie Topic Starter Posts: 22

    I just tried using other web site and it works. Only the site I can not go is Hotmail.com.
    Can you help
     
  7. learninmypc

    learninmypc TS Evangelist Posts: 6,591   +335

    The only thing I have left to offer is to go into your Google Chrome settings & make sure your NO PROXY setting is correct. In firefox its Tools>Options>Advanced>Network. Find similiar in your Google Chrome & make sure NO Proxy is clicked.
     
    jobeard likes this.
  8. learninmypc

    learninmypc TS Evangelist Posts: 6,591   +335

    If my previous reply don't do it, try Outlook.com . Its the same as hotmail.com Good luck.
     
  9. learninmypc

    learninmypc TS Evangelist Posts: 6,591   +335

  10. jobeard

    jobeard TS Ambassador Posts: 9,318   +618

    Hotmail.com was acquired by MS and is actually being serviced by mail.live.com - - BUT your email address does not change :)

    ping hotmail.com -> show IP addresses are
    • Name: hotmail.com
    • Addresses: 65.55.77.28
    • 65.55.85.12
    • 157.55.152.112
    • 157.56.172.28
    nslookup 157.56.172.28 show
    • Name: origin.snt146.mail.live.com
    • Address: 157.56.172.28
    so, can you TRACERT HOTMAIL.COM
     
  11. bluejolls

    bluejolls TS Booster Posts: 107   +8

    I suggest you contact Microsoft support team with the problem.
     

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