Inactive Cannot access any Microsoft update pages

[Broni]

Which log is too big to post it?
JRT?

 

[darryl1947]

Yes Broni, JRT is huge, it is hundreds of successfully deleted : Empty Folder(s)
regards
Darryl

 

[Broni]

That's fine...

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following

:OTL
FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\windows\system32\Macromed\Flash\NPSWF64_14_0_0_125.dll File not found
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4 - HKLM..\Run: [] File not found
O4 - HKU\S-1-5-21-3269643920-799487447-1215668220-1000..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe File not found
[2011/10/16 09:10:54 | 000,000,000 | ---- | C] () -- C:\Users\Darryl\AppData\Local\{FF51BFCC-4C59-4A82-8092-B3134A7B5D84}


:Services

:Reg

:Files
C:\FRST

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.

Last scans...

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
  • Other Services
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
• Click on "Run ESET Online Scanner" button.
• Tick the box next to YES, I accept the Terms of Use
• Click Start
• Accept any security warnings from your browser.
• Check Scan archives
• Click Start
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click on List of found threats
• Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• NOTE. If Eset won't find any threats, it won't produce any log.

 

[darryl1947]

Broni - I neeeeed a break from this problem considering I have another 6 laptops/ tablets. I have found a work around to my problem of not being able to access Microsoft downloads and have been able to update windows. If I run a search or down load after a restart it works! If I am feeling a bit more motivated / refreshed in a couple of days, I will run the various software you suggested above. Many thanks so far.

 

[Broni]

I strongly suggest we finish cleaning process.

 

[darryl1947]

You are right, I will continue after a day or so break.

 

[Broni]

 

[Broni]

Still with me?

 

[darryl1947]

Hello Broni, yes I am still with you. All of my computers are running fine at the moment. I am loath to do any more because I believe in the axiom - 'if it ain't broke don't fix it.' I will keep monitoring the computers and I am very thankful for your assistance to date.

 

[Broni]