Cannot access downloads folder. Hangs PC

Solved
By daddystabz
Jul 22, 2013
  1. Hi all. My main computer ran into a lot of issues today shortly after downloading a file. I downloaded a PDF file earlier and noticed a while later that now every time I try to open the Windows Downloads folder that it downloaded to it hangs my PC. I have tried opening the folder to shift+delete it or just straight delete it but it freezes before I can. I have Norton AV and used it to scan the downloads folder and it found no virus.

    It seems if I leave the downloads folder alone the PC seems to work ok.

    Can anyone help me fix this please? I've even tried going in under safe mode but cannot delete this file.

    Windows 7 pc 64 bit
    Intel Core 2 quad core @ 2.4 GHZ
    4 GB RAM
  2. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    Tried system restore to yesterday?
  3. daddystabz

    daddystabz TechSpot Enthusiast Topic Starter Posts: 129

    I did indeed do a system restore to the 28th. but when I try to access the downloads folder it still hangs the system.
  4. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    What is the exact path to that folder?
  5. daddystabz

    daddystabz TechSpot Enthusiast Topic Starter Posts: 129

    C:\Users\JonathanBaldridge\Downloads
  6. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    Please download SystemLook from one of the links below and save it to your Desktop.
    Download Mirror #1
    Download Mirror #2

    64-bit users go HERE
    • Double-click SystemLook.exe to run it.
    • Vista users:: Right click on SystemLook.exe, click Run As Administrator
    • Copy the content of the following box and paste it into the main textfield:
    Code:
    :dir
    C:\Users\JonathanBaldridge\Downloads /s
    
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    Note: The log can also be found on your Desktop entitled SystemLook.txt
  7. daddystabz

    daddystabz TechSpot Enthusiast Topic Starter Posts: 129

    Downloaded it and chose "Look." It gives me an error saying "Script required!"
  8. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    Well, you didn't paste my script :)
  9. daddystabz

    daddystabz TechSpot Enthusiast Topic Starter Posts: 129

  10. daddystabz

    daddystabz TechSpot Enthusiast Topic Starter Posts: 129

    SystemLook 30.07.11 by jpshortstuff
    Log created at 22:02 on 22/07/2013 by Jonathan Baldridge
    Administrator - Elevation successful

    ========== dir ==========

    C:\Users\JonathanBaldridge\Downloads - Unable to find folder.

    -= EOF =-
  11. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    Hmm...possibly you gave me wrong path?
    Let's see...

    Re-run System Look with the following script:
    Code:
    :folderfind
    download*
    
     
  12. daddystabz

    daddystabz TechSpot Enthusiast Topic Starter Posts: 129

    SystemLook 30.07.11 by jpshortstuff
    Log created at 22:26 on 22/07/2013 by Jonathan Baldridge
    Administrator - Elevation successful

    ========== folderfind ==========

    Searching for "download*"
    C:\Program Files (x86)\Freemake\Freemake Video Converter\FMWeb\Downloaderd------[03:57 18/08/2012]
    C:\Program Files (x86)\Google\Update\Downloadd------[22:29 27/04/2011]
    C:\Program Files (x86)\NVIDIA Corporation\Downloaded Installationsd------[10:44 09/12/2011]
    C:\Program Files (x86)\Steam\tenfoot\resource\layout\downloadsd------[23:20 09/05/2013]
    C:\Program Files (x86)\thriXXX\WebLaunch\Downloadsd------[06:37 19/03/2011]
    C:\ProgramData\Blizzard Entertainment\Battle.net\Cache\Downloadd------[08:08 23/09/2010]
    C:\ProgramData\Electronic Arts\EADM\DownloadCached------[00:50 08/12/2011]
    C:\ProgramData\Hero Lab\downloadd------[22:41 26/06/2011]
    C:\ProgramData\Hero Lab\data\4e\downloaderd------[22:40 26/06/2011]
    C:\ProgramData\Microsoft\Network\Downloaderd------[03:20 14/07/2009]
    C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Lue\Downloadsd------[12:29 19/03/2013]
    C:\ProgramData\NVIDIA\Updatus\Downloadd------[10:30 09/12/2011]
    C:\ProgramData\NVIDIA\Updatus\DownloadManagerd------[13:44 11/07/2013]
    C:\ProgramData\Origin\DownloadCached------[04:18 07/04/2011]
    C:\ProgramData\Stardock\Impulse\Temporary\DownloadQueued------[19:48 10/05/2012]
    C:\ProgramData\TVersity\Media Server\data\downloadd------[08:28 09/04/2012]
    C:\ProgramData\Yahoo! Companion\Downloadd------[22:34 11/08/2010]
    C:\Users\All Users\Blizzard Entertainment\Battle.net\Cache\Downloadd------[08:08 23/09/2010]
    C:\Users\All Users\Electronic Arts\EADM\DownloadCached------[00:50 08/12/2011]
    C:\Users\All Users\Hero Lab\downloadd------[22:41 26/06/2011]
    C:\Users\All Users\Hero Lab\data\4e\downloaderd------[22:40 26/06/2011]
    C:\Users\All Users\Microsoft\Network\Downloaderd------[03:20 14/07/2009]
    C:\Users\All Users\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Lue\Downloadsd------[12:29 19/03/2013]
    C:\Users\All Users\NVIDIA\Updatus\Downloadd------[10:30 09/12/2011]
    C:\Users\All Users\NVIDIA\Updatus\DownloadManagerd------[13:44 11/07/2013]
    C:\Users\All Users\Origin\DownloadCached------[04:18 07/04/2011]
    C:\Users\All Users\Stardock\Impulse\Temporary\DownloadQueued------[19:48 10/05/2012]
    C:\Users\All Users\TVersity\Media Server\data\downloadd------[08:28 09/04/2012]
    C:\Users\All Users\Yahoo! Companion\Downloadd------[22:34 11/08/2010]
    C:\Users\Default\Downloadsdr-----[03:20 14/07/2009]
    C:\Users\Jonathan Baldridge\Downloadsdr-----[21:42 11/08/2010]
    C:\Users\Jonathan Baldridge\AppData\Local\Defiance\live\downloadd------[00:46 10/05/2013]
    C:\Users\Jonathan Baldridge\AppData\Local\Facebook\Update\Downloadd------[02:54 10/09/2012]
    C:\Users\Jonathan Baldridge\AppData\Local\Google\Update\Downloadd------[11:41 22/10/2010]
    C:\Users\Jonathan Baldridge\AppData\Local\Microsoft\Device Metadata\dmrccache\downloadsd--h---[23:21 12/08/2010]
    C:\Users\Jonathan Baldridge\AppData\Local\Microsoft\GFWLive\Downloadsd------[13:23 26/08/2010]
    C:\Users\Jonathan Baldridge\AppData\Local\RIFT\Downloadd------[05:55 17/02/2011]
    C:\Users\Jonathan Baldridge\AppData\LocalLow\Apple Computer\QuickTime\downloadsd------[04:09 13/08/2010]
    C:\Users\Jonathan Baldridge\AppData\LocalLow\Yahoo! Companion\Downloadd------[18:58 12/08/2010]
    C:\Users\Jonathan Baldridge\AppData\Roaming\mIRC\downloadsd------[23:10 18/06/2012]
    C:\Users\Jonathan Baldridge\AppData\Roaming\Mozilla\Firefox\Profiles\8zuui6g3.default\chatzilla\downloadsd------[01:17 12/08/2010]
    C:\Users\Jonathan Baldridge\AppData\Roaming\Stardock\Impulse\DownloadsInfod------[19:48 10/05/2012]
    C:\Users\Jonathan Baldridge\Documents\GameFly\downloadsd------[00:20 10/05/2013]
    C:\Users\Jonathan Baldridge\Music\iTunes\Album Artwork\Downloadd------[20:06 21/08/2010]
    C:\Users\Jonathan Baldridge\Music\iTunes\iTunes Media\Downloadsd------[05:37 13/02/2012]
    C:\Users\Public\Downloadsdr-----[03:20 14/07/2009]
    C:\Users\Public\Documents\Audible\Downloadsd------[06:57 22/08/2010]
    C:\Users\UpdatusUser\Downloadsdr-----[10:28 09/12/2011]
    C:\Windows\Downloaded Program Filesd------[05:32 14/07/2009]
    C:\Windows\ServiceProfiles\LocalService\Downloadsdr-----[04:45 14/07/2009]
    C:\Windows\ServiceProfiles\NetworkService\Downloadsdr-----[04:45 14/07/2009]
    C:\Windows\SoftwareDistribution\Downloadd------[21:42 11/08/2010]
    C:\Windows\SoftwareDistribution\AuthCabs\Downloadedd------[06:58 12/08/2010]
    C:\Windows\SysWOW64\config\systemprofile\AppData\LocalLow\Yahoo! Companion\Downloadd------[08:07 12/08/2010]

    -= EOF =-
  13. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    OK. There is a space in that folder name.

    Re-run System Look with this code:

    Code:
    :dir
    C:\Users\Jonathan Baldridge\Downloads /s
  14. daddystabz

    daddystabz TechSpot Enthusiast Topic Starter Posts: 129

    Found the culprit in this line: Star Wars - Edge of the Empire.pdf--a---- 1139801166 bytes[22:19 22/07/2013][22:24 22/07/2013]

    I was trying to download a copy of a free rpg day adventure they released.
  15. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    I need to see the log.
  16. daddystabz

    daddystabz TechSpot Enthusiast Topic Starter Posts: 129

    It is huge. Want me to PM it to you?
  17. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    Star Wars - Edge of the Empire.pdf
    Please double check if if the spelling and spacing is correct.
  18. daddystabz

    daddystabz TechSpot Enthusiast Topic Starter Posts: 129

    It is listed as: Star Wars - Edge of the Empire.pdf exactly.
     
  19. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    Download BlitzBlank and save it to your desktop.
    Double click on Blitzblank.exe

    • Click OK at the warning.
    • Click the Script tab and copy/paste the following text there:
    Code:
    DeleteFile: 
    "C:\Users\Jonathan Baldridge\Downloads\Star Wars - Edge of the Empire.pdf"
    
    • Click Execute Now. Your computer will need to reboot in order to replace the files.
    • When done, post the report created by Blitzblank.
      You can find it in the root of the drive, normally C:\
  20. daddystabz

    daddystabz TechSpot Enthusiast Topic Starter Posts: 129

    BlitzBlank 1.0.0.32

    File/Registry Modification Engine native application
    MoveFileOnReboot: sourceFile = "\??\c:\users\jonathan baldridge\downloads\star wars - edge of the empire.pdf", destinationFile = "(null)", replaceWithDummy = 0
  21. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    Did you reboot?
    If so can you access "Downloads" folder now?
  22. daddystabz

    daddystabz TechSpot Enthusiast Topic Starter Posts: 129

    I rebooted. It is working great so far!!!

    Thanks so much! You are the man! I will donate to you as soon as I get paid when I start my new job. I sincerely appreciate it.
  23. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    You're very welcome [​IMG]


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