Cannot access Internet

By john0109
Feb 8, 2009
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  1. Windows XP SP2 computer was attached. After Windows loaded, we got a window that flashed "Warning Dangerous Spyware". Using the 8 step program, at Step 4,
    Malwarebytes removed the malware and computer booted normally again.
    However, now we cannot connect to the internet. The NIC card (part of the motherboard) seems to be OK. It connects. Can print to remote printers and can see other computers on the home workgroup. Can also ping them.
    Completed the remainder of the 8 steps and still no internet. Followed Microsoft Knowledgebase 926431, You receive an error message in Internet Explorer 7: "Internet Explorer cannot display the webpage" still no internet. Ran Microsoft Windows Malicious Software Removal Tool -No Internet.
    Followed another websites 6 step method still no internet. (pinged to www-testmy-net successfully)

    Hijack this file and M-Bam log files are attached.
    Any help would be much appreciated.
    John
  2. john0109

    john0109 Newcomer, in training Topic Starter

    Thanks to JohnWill, the following fixed by problem.

    TCP/IP stack repair options for use with Windows XP with SP2/SP3.


    Start, Run, CMD to open a command prompt:

    In the command prompt window that opens, type type the following commands:

    Note: Type only the text in bold for the following commands.

    Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

    Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

    Reboot the machine.
  3. mflynn

    mflynn Newcomer, in training Posts: 2,793

    Good John.

    MBAM's last run still found more. Update run it again Quick scan to confirm it is now clean!

    The run SAS from the 8 Steps and post it's log!

    then a HJT log after (not before) the above!

    Mike
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