TechSpot

Cannot find modem

By Dr. Vader
Jan 22, 2009
  1. My girlfriends HP Pavilion dv8000 is having a slight problem connecting to her dial-up internet connection. Whenever she goes to connect, it proceeds to error: Cannot find modem

    We have tried shutting off the computer, unplugging the phone line, and waiting 30 seconds, before restarting the computer. We tried system restore, to reset it to when the internet was working fine.

    The last time we used the internet on it was last night ~ 12:00 EST, and since that she turned her computer on today, and it won't connect. Any ideas?
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Confirm all drivers are up to date: http://www.techspot.com/vb/topic100655.html
    Confirm Telephony Service is Started and in Automatic settings: Start->Run-> Services.msc
    You may need to create a New Connection too ;)
     
  3. Dr. Vader

    Dr. Vader TS Rookie Topic Starter Posts: 98

    Drivers are up to date.

    The Modem is missing in device manager, and when I ran Services.msc Telephony is Started.

    Created a new connection and it gave us: Device Missing
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  5. Dr. Vader

    Dr. Vader TS Rookie Topic Starter Posts: 98

    It's not a virus, and we're not running Vista on it, so HP's support page doesn't help much. (All of the troubleshooting is for Vista)

    It's not a virus, we don't use the computer for much web browsing, and when we do we always run avast. We just use it to play World of Warcraft.
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Inside Device Manager, it must be installed under another name

    Or Modem is disabled in Bios (CMOS\Firmware\System Setup there are too many names for this area! Although all actually different meaning)
     
  7. Dr. Vader

    Dr. Vader TS Rookie Topic Starter Posts: 98

    Problem solved. Thank you. :D
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Doh! I'm just going to be left lingering what it was that fixed it :suspiciou :confused:
    Anyway, thanks for the update :grinthumb
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...