List any Problem devices
Generate and attach a DirectX report
- Make sure devices are connected and powered on
- Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
- Click Problem Devices. Anything appear?
- If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
- On the other hand, if no devices are listed, tell me so
- Click Start->Run, enter dxdiag and click OK
===> If you’re running 32 bit Windows, dxdiag will launch on its own
===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag- Notice progress in lower left window corner
- When done, click Save Information button and save as a text file to your Desktop
- Attach it to your next post by clicking the Upload a File button
Microsoft PS/2 MouseACPI\PNP0F03\4&2BDD92AE&0This device is not present, is not working properly, or does not have all its drivers installed.
PC CameraUSB\VID_0AC8&PID_303B\5&33CCD5D8&0&4The drivers for this device are not installed.
PCI DevicePCI\VEN_10DE&DEV_0BEA&SUBSYS_098F10DE&REV_A1\4&2C8158C4&0&0110The drivers for this device are not installed.
PCI DevicePCI\VEN_1022&DEV_780D&SUBSYS_D7861462&REV_01\3&267A616A&0&A2The drivers for this device are not installed.
Standard 101/102-Key or Microsoft Natural PS/2 KeyboardACPI\PNP0303\4&2BDD92AE&0This device is not present, is not working properly, or does not have all its drivers installed.