Techies, I have a toughie here! A customer cannot find web sites in Normal Mode using any web browser (IE, Mozilla or Netscape.) But in Safe Mode, he can using any of them. Checked in NOrmal Mode and can ping any valid address. Obviously something is running in Normal Mode that is preventing access to DNS. Also, when launching new programs, the mouse becomes very slow. Initially checked for spyware using Ad-Aware 2007, Spybot Search & DEstroy and AVG Anti-Spyware in NOrmal Mode. Then uninstalled ZoneAlarm, Symantec NOrton INternet SEcurity and disabled Windows Firewall. Still have same problems. Tried disabling devices not used in Safe Mode while in NOrmal MOde, still same problem. Ran Spybot in Safe Mode, nothing. I have run HijackThis and attached a log. Can someone please review it and advise us on it. TIA!