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Cannot finish install and/or uninstall iTunes

By TheDreams
Oct 30, 2015
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  1. Whenever I try to install iTunes I get through a few steps and I get this error, if I try to uninstall iTunes I also get this error...So I'm in quite a conundrum
    [​IMG]
     
    Last edited: Nov 7, 2015
  2. learninmypc

    learninmypc TS Evangelist Posts: 6,615   +336

  3. TheDreams

    TheDreams TS Addict Topic Starter Posts: 610   +61

    I downloaded it from the iTunes website, I got the same error when I downloaded it from that link above.
     
  4. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

  5. mike1959

    mike1959 TS Evangelist Posts: 1,026   +51

  6. TheDreams

    TheDreams TS Addict Topic Starter Posts: 610   +61

    Still nothing, same error
     
  7. learninmypc

    learninmypc TS Evangelist Posts: 6,615   +336

    As much as I'm opposed to it, might you have a system restore point prior to ?
    If that don't work, can you get to the Programs & Features to try that way?
    OR, try it in Safe Mode. Good luck.
     
  8. bazz2004

    bazz2004 TS Evangelist Posts: 1,234   +201

    This is a guess as I don't use iTunes but from the error posted there is a registry problem while using Firefox. I suggest that you run CCleaner (freeware) to tidy up the registry and try again. If that doesn't work uninstall Firefox, run CCleaner again and maybe you will be able to uninstall/or install iTunes.
     
  9. learninmypc

    learninmypc TS Evangelist Posts: 6,615   +336

    I personally wouldn't mess with the registry unless you know EXACTLY what you're doing. One mess up & you got a door stop. JMHO.
     
  10. bazz2004

    bazz2004 TS Evangelist Posts: 1,234   +201

    That's why lots of us use CCleaner. It's safe, will clear up registry problems and has been recommended many times.
     
  11. learninmypc

    learninmypc TS Evangelist Posts: 6,615   +336

    I'm not arguing, I'm simply saying one goof & u got a door stop. I have & use ccleaner too, but I refuse to use it in the registry unless I have professional guidance from someomne I trust.
     
  12. mailpup

    mailpup TS Special Forces Posts: 6,980   +362

    Learnin, it's not that dramatic. If your registry goes south, you don't brick your PC. The registry is part of the operating system and you can always reinstall the operating system and, of course, all your applications. And you always back up your data, right? True, reinstalling the OS a bit of work but it's far from fatal.

    Maybe you're thinking of the BIOS. If that gets messed up, your motherboard can become a boat anchor. Even then, some motherboards have things like dual BIOS' that can save your bacon.
     
  13. learninmypc

    learninmypc TS Evangelist Posts: 6,615   +336

    Ok, I was speaking of my experience several; years ago. I deleted something in the registry & only too late did I realize I messed up. Yes, it turned into a doorstop. Thank you :)
     
  14. bazz2004

    bazz2004 TS Evangelist Posts: 1,234   +201

    I try hard not suggest any solution that would be likely to screw up a computer. If the poster gives up on this thread I wouldn't be surprised.
     
  15. learninmypc

    learninmypc TS Evangelist Posts: 6,615   +336

    @TheDreams , have you tried updating thru the program instead? Just a thought :)
     
  16. TheDreams

    TheDreams TS Addict Topic Starter Posts: 610   +61

    When I plug my iPhone into the computer it says my phone is incompatible with the current version and I need to update it but that error pops up:(
     
  17. learninmypc

    learninmypc TS Evangelist Posts: 6,615   +336

    Well, perhaps removing firefox might help. Then of course, reinstall it.
     
  18. mike1959

    mike1959 TS Evangelist Posts: 1,026   +51

    Looking at the error report in the O.P. image, could it be just that the program was not installed/uninstalled 'As administrator' ?
    The link I gave in #5 is from Apple's own pages, aimed at Windows users, so should be correct.
    I would test it, but I don't have 'itunes' installed at this time.
    Otherwise I would expect REVO to do the trick, it's a very capable program.
     
  19. TheDreams

    TheDreams TS Addict Topic Starter Posts: 610   +61

    I don't have firefox installed on my computer:confused:
     
  20. learninmypc

    learninmypc TS Evangelist Posts: 6,615   +336

    Ok, my bad. It says mozilla plug in so I assumed that means ff. I dunno, I wish you the best thou :)
     
  21. bazz2004

    bazz2004 TS Evangelist Posts: 1,234   +201

    Look back at the error message and try to remember if you installed Firefox at some point because it's referring to a Mozilla (Firefox plugin). I'd install Firefox in any case to see if that makes a difference. It's the browser of choice for many including me. I still reckon CCleaner would be worth a try. The registry cleaner element is arguably the best bit of it. Don't try any other cleaner or utility though. After the latest reinstall (Windows 10 update for November) CCleaner showed loads of registry error relating to Microsoft files. It tidied up everything and caused no issues.
     
    mailpup likes this.
  22. mike1959

    mike1959 TS Evangelist Posts: 1,026   +51

    Can only agree about CCleaner, it's the first program that goes onto my PC's, use it every time I use my Windows PC, so every day !
    At worst running the registry cleaner part will make no difference, or it will sort the problem out. It's got to be worth trying.
     
    mailpup likes this.
  23. TheDreams

    TheDreams TS Addict Topic Starter Posts: 610   +61

  24. bazz2004

    bazz2004 TS Evangelist Posts: 1,234   +201

    There have been lots of different versions of iTunes written by Apple for Windows. How about trying some of the older versions? You've not yet said which OS you have. If you are running an old version of Windows it may not be compatible with the latest iTunes. I hope you like CCleaner and Firefox now you've tried them. :)
     
  25. TheDreams

    TheDreams TS Addict Topic Starter Posts: 610   +61

    @bazz2004 I am running Windows 7, and yes I was able to run an older version of iTunes but that version was not compatible with my iPhone. Then whenever I tried to update, I got that error, uninstalled and here we are in this conundrum(n)
     

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