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cannot install/uninstall software

By nick yang
Aug 17, 2007
  1. im cant install/uninstall anything on my computer, and have no idea why this is. I read your instructions from another post RealBlackStuff and have posted my hijacklog here - pls let me know what to do next.
    would greatly appreciate any help, cheers.
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    You`re running an outdated version of HJT.

    Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

    If after reading the above, you wish to clean your system, do the following.

    Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.

    Also, let me know the results of the AVG Antirootkit scan.

    Regards Howard :wave: :wave:

    This thread is for the use of nick yang only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. nick yang

    nick yang TS Rookie Topic Starter

    nothing found for antirootkit scan,
    thanks for the help

    here is the combofix log file
    thanks
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    You haven`t attached an AVG Antispyware log, please do so in your next reply.

    Go to add remove programmes in your control panel and uninstall anything to do with(if there).

    NewDotNet

    Close control panel.

    If Newdotnet isn`t listed, download and run this: www.new.net/support/uninstall6_38.exe

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O2 - BHO: URLLink - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet7_48.dll

    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

    O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,ClientStartup -s

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\PROGRA~1\NEWDOT~1<Delete the entire folder.
    C:\WINDOWS\tmp.0002
    C:\WINDOWS\Thomson.0002

    C:\WINDOWS\tmp.0001
    C:\WINDOWS\Thomson.0001
    C:\WINDOWS\Thomson.0000

    C:\WINDOWS\tmp.0000

    Reboot into normal mode and rehide your protected OS files.

    Post fresh HJT, Combofix and AVG Antispyware logs.

    Regards Howard :)

    This thread is for the use of nick yang only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  5. nick yang

    nick yang TS Rookie Topic Starter

    here are the logs

    thanks
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Your log files are clean.

    Turn off system restore.(XP/ME only) See how HERE.

    Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.

    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of nick yang only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
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