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Cannot open programs?

By Schnabatdern
Feb 16, 2009
  1. Odd problem, and probably just as valid for the virus and malware section, but I'm not 100% positive that that's the cause.

    The laptop in question is a Vaio PCG-7F1L, and I was told it has a virus or two on it. I tried installing a malware remover first, but the .exe would not install. It's listed in the processes, but nothing happens. Internet Explorer came up with a similar problem. The Control Panel can open, though, so it's not with everything.

    Any ideas on what can cause that?
     
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Try booting into Safe Mode with Networking
    Reboot and immediately start tapping F8 key once every couple seconds
    • You should get an Advanced Startup Screen (not the Windows loading screen.)
    • Choose Safe Mode with Networking
    • If you see the Windows loading screen, reboot and try getting to Safe Mode again
    • Upon booting into Safe Mode, try the 8-steps to remove viruses if only to rule that possibiliy out
     
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