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Cannot remove vundo even after following instructions

By mkitchings
Nov 25, 2007
  1. Hello all! I followed the instructions in topic 58138, but my computer is still turning up with the Vundo virus. I am attaching the log files. The AVG antiroot kit showed nothing is on my system, thankfully. SS&D finds it, but cannot remove all of it. Evidently neither can Norton. Whenever I get on the Internet, it tries to redirect me, lots of new windows open themselves, plus many sites that I commonly access run extremely slowly or simply quit responding.

    Not sure if it's relevant, but my Norton scanner keeps picking up Ezula adware also. Norton says it has fixed both Ezula and Vundo many times, but evidently it is not finding something.

    I appreciate any suggestions that might help me with this one. Thanks in advance!

    Melissa
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Your system is a complete mess and I don`t know if cleaning it is going to solve your problems.

    Go to add remove programmes in your control panel and uninstall anything to do with(if there).

    viewpoint
    viewpoint toolbar
    viewpoint manager

    Close control panel.

    Click start/run and type services.msc into the run box and press the enter key.

    When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

    Viewpoint Manager Service

    Close the services window.

    Open notepad and copy/paste the text in the code box below into it:
    NOTE* make sure to only highlight and copy what is inside the quote box nothing out side of it.
    Also ..

    Pay particular attention to this :-

    Make sure the word File:: is on the first line of the text file you save (no blank line above it, & no space in front of it)
    Code:


    Save this as CFScript.txt

    Then drag the CFScript.txt into ComboFix.exe as you see in the screenshot below.

    [​IMG]

    Please open notepad and and copy and paste next bold in it:
    (don't forget to copy and paste REGEDIT4)

    Save this as "fix.reg" Choose to save as *all files and place it on your desktop.

    Doubleclick on it and when it asks you if you want to merge the contents to the registry, click yes/ok.

    Regards Howard :wave: :wave:

    This thread is for the use of mkitchings only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. mkitchings

    mkitchings TS Rookie Topic Starter

    thanks for vundo fix

    Howard

    Thanks for the quick response. I know it's late there. :zzz:

    I think this may have fixed my problem, in which case you are a genius. I've been browsing the web for a little while, and so far no pop-ups or redirects. Yeah! :wave:

    I did not find the ViewPoint Manager service, but I was able to remove the program through the Control Panel.

    I am concerned that my computer is a mess though. Any recommendations or thoughts on how to keep it from getting worse? I typically don't download, but it's a family computer so I can't swear that the kids aren't.

    Again, I really appreciate the help.

    Melissa
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    I`m sorry, it appears I forgot to ask you to post fresh HJT and Combofix logs. I can then check the logs to see if we`ve managed to get rid of all the nasties.

    Regards Howard :)

    This thread is for the use of mkitchings only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  5. mkitchings

    mkitchings TS Rookie Topic Starter

    Here they are.

    Thanks
    Melissa
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Still quite a lot of malware to get rid of.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    WinTouch.exe
    poolsv.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O2 - BHO: (no name) - {0301E306-631D-415D-B317-309EE3FE5B75} - C:\WINDOWS\system32\jkklj.dll

    O2 - BHO: {291d57fe-3abf-797b-6c44-4bf42d560496} - {694065d2-4fb4-44c6-b797-fba3ef75d192} - C:\WINDOWS\system32\kygvphgt.dll

    O2 - BHO: (no name) - {C74E2144-0894-4915-9C54-5BEEAE913704} - C:\WINDOWS\system32\awtqr.dll (file missing)

    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

    O4 - HKLM\..\Run: [poolsv] "C:\WINDOWS\poolsv.exe"

    O4 - HKCU\..\Run: [WinTouch] C:\Documents and Settings\Melissa\Application Data\WinTouch\WinTouch.exe

    O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or folders(if there).

    C:\Documents and Settings\Melissa\Application Data\WinTouch
    C:\WINDOWS\poolsv.exe
    C:\WINDOWS\system32\awtqr.dll
    C:\WINDOWS\system32\kygvphgt.dll

    Reboot into normal mode and rehide your protected OS files.

    Go back to my post#2 and follow the Combofix instructions again.

    Then, post fresh Combofix and HJT logs.

    Regards Howard :)

    This thread is for the use of mkitchings only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  7. mkitchings

    mkitchings TS Rookie Topic Starter

    updated logs

    I think I got everything. Here are the updated logs.

    Melissa
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Your HJT log is now clean.

    However, your combofix log most certainly isn`t.

    Open notepad and copy/paste the text in the code box below into it:
    NOTE* make sure to only highlight and copy what is inside the quote box nothing out side of it.
    Also ..

    Pay particular attention to this :-

    Make sure the word File:: is on the first line of the text file you save (no blank line above it, & no space in front of it)
    Code:


    Save this as CFScript.txt

    Then drag the CFScript.txt into ComboFix.exe as you see in the screenshot below.

    [​IMG]

    Regards Howard :)

    This thread is for the use of mkitchings only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  9. mkitchings

    mkitchings TS Rookie Topic Starter

    updated combofix log

    Howard

    I didn't run HJT since you said it was clean. Let me know if I need to run it anyway. Here is the ComboFix log.

    Thanks
    Melissa
     
  10. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Have a look for any of these files and let me know if you find them. If you do, try and delete them.

    C:\WINDOWS\system32\gegrectx.dll
    C:\WINDOWS\poolsv.exe
    C:\WINDOWS\system32\kygvphgt.dll

    C:\WINDOWS\system32\jkklj.dll
    C:\WINDOWS\SYSTEM32\sxqexdbn.dll
    C:\WINDOWS\SYSTEM32\tsrbatfr.dll

    C:\WINDOWS\SYSTEM32\xnjopylo.dll
    C:\WINDOWS\SYSTEM32\cdwoqyek.dll
    C:\WINDOWS\SYSTEM32\srorusah.dll

    C:\WINDOWS\SYSTEM32\nxnubjmb.dll
    C:\WINDOWS\SYSTEM32\qfonobwd.dll
    C:\WINDOWS\SYSTEM32\kptwlxgs.dll

    C:\WINDOWS\SYSTEM32\vqcmdyck.dll
    C:\WINDOWS\SYSTEM32\dkkehsvb.dll
    C:\WINDOWS\SYSTEM32\xyjjaxsv.dll

    C:\WINDOWS\SYSTEM32\xpdlegap.dll
    C:\WINDOWS\SYSTEM32\bgyohuhd.dll
    C:\WINDOWS\SYSTEM32\stnawsmw.dll

    C:\WINDOWS\SYSTEM32\llajxcnr.dll
    C:\WINDOWS\SYSTEM32\ckketkrl.dll
    C:\WINDOWS\SYSTEM32\eigjtrcc.dll

    C:\WINDOWS\SYSTEM32\qyribdli.dll
    C:\WINDOWS\SYSTEM32\ximriqqi.dll
    C:\WINDOWS\SYSTEM32\xoykvdih.dll

    C:\WINDOWS\SYSTEM32\tewqopaa.dll
    C:\WINDOWS\SYSTEM32\moobvhly.dll
    C:\WINDOWS\SYSTEM32\beoauegr.dll

    C:\WINDOWS\SYSTEM32\bfpdhuon.dll
    C:\WINDOWS\SYSTEM32\jcameaaf.dll
    C:\WINDOWS\SYSTEM32\jlkkj.ini2

    C:\WINDOWS\SYSTEM32\gqrppsfk.dll
    C:\WINDOWS\SYSTEM32\wcypauta.dll
    C:\WINDOWS\SYSTEM32\beivvxbe.dll

    C:\WINDOWS\SYSTEM32\tuoypvkq.dll
    C:\WINDOWS\SYSTEM32\wcxmyecd.dll
    C:\WINDOWS\SYSTEM32\xmaderuf.dll

    C:\WINDOWS\SYSTEM32\qmisbbmy.dll
    C:\WINDOWS\SYSTEM32\tsuvfmoe.dll
    C:\WINDOWS\SYSTEM32\irejnhsk.dll

    C:\WINDOWS\SYSTEM32\tjogdiis.dl
    C:\WINDOWS\SYSTEM32\hawiqeon.dll
    C:\WINDOWS\SYSTEM32\hpmbambk.dll

    C:\WINDOWS\SYSTEM32\bovoqgms.dll
    C:\WINDOWS\SYSTEM32\rwtglhch.dll
    C:\WINDOWS\SYSTEM32\kyikopsj.dll

    C:\WINDOWS\SYSTEM32\unmhfssd.dll
    C:\WINDOWS\SYSTEM32\sefnldes.dll
    C:\WINDOWS\SYSTEM32\jvkyapht.dll

    C:\WINDOWS\SYSTEM32\aakpdvmf.dll
    C:\WINDOWS\SYSTEM32\wpsivopl.dll
    C:\WINDOWS\SYSTEM32\qsrxtdiu.dll

    C:\WINDOWS\SYSTEM32\gvtsjotc.dll
    C:\WINDOWS\SYSTEM32\kcormlse.dll
    C:\WINDOWS\SYSTEM32\liyyastq.dll

    C:\WINDOWS\SYSTEM32\xlabcixb.dll
    C:\WINDOWS\SYSTEM32\ygshtwux.dll
    C:\WINDOWS\SYSTEM32\ftfcqhgl.dll

    C:\WINDOWS\SYSTEM32\vxhprwun.dll
    C:\WINDOWS\SYSTEM32\tohecria.dll
    C:\WINDOWS\SYSTEM32\vkfykdqo.dll

    C:\WINDOWS\SYSTEM32\qexntjqt.dll
    C:\WINDOWS\SYSTEM32\qfwjlhgv.dll
    C:\WINDOWS\SYSTEM32\jlkkj.bak2
    C:\WINDOWS\SYSTEM32\jlkkj.bak1


    Reboot into normal mode and rehide your protected OS files.

    Regards Howard :)

    This thread is for the use of mkitchings only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  11. mkitchings

    mkitchings TS Rookie Topic Starter

    I was able to delete all of the ones I found, which was nearly all of them. Only a few weren't there. Are there any more scans I should run?

    Thanks
    Melissa
     
  12. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Yes, you can run a fresh Combofix scan and post the log file.

    Regards Howard :)

    This thread is for the use of mkitchings only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  13. mkitchings

    mkitchings TS Rookie Topic Starter

    new combofix log

    Here is the new log. Hope you're having a great day!

    Melissa
     
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