Hi, my computter must have some sort of virus, not sure what but i cant get onto the computer. (Sequence of events) 1.Turn on the computer 2.loads a little 3.goes to a screen that says, "unknown hard error" 4.it doesn't go away 5.so i restart the computer and it says "a problem has occured when trying to start the computer (the unknown hard error) please choose an option from below: safe mode, safe mode with networking, safe mode with command prompt, last known settings (your most recent settings that worked), or continue starting windows. 6.now i would choose the last known settings but, you have to choose the settings with the arrow keys and they wont work! , im guessing that the computer hasnt lloaded to the stage where the keyboard works? So my question is is there a way to reset the computer to factory settings with out being able to turn it on, one extra thing, i DO go past the page that says: F2 setup F12 boot menu if that helps at all Thanks for any help ask questions ill be checking this alot and wil be adding stuff that i find as i go hope this is in the right section if not tell me where so i can get more help, if not but you have some ideas, tell m and post too, Thanks.