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Can't access any products related to google such as google.com, gmail, youtube... on all browsers

By sasabi
May 6, 2015
  1. A month ago, I thought that my PC was infected by malware when the ads just pop-up when I surfed the Internet, so I installed some anti-malware program such as: Malwarebytes anti-malware, Hitman pro, Adware cleaner, Avast. After that, I could use the Internet normally.
    However, a week ago I could not access any google website such as google.com, youtube.com or gmail.com....This situation happened on all the browsers (Chrome, Firefox, IE). I often got the errors like these: ERR_CONNECTION_TIMED_OUT or SSL or ERR_CONNECTION_REFUSED. I can access other websites normally, and another PC at my house can access google without any problems at all.
    So I type tracert www.google.com on cmd and I got this result:
    screen result.png
    Can't access to gmail and google drive me crazy because I need to use these websites everyday. Therefore, could anyone please help me to solve this problem? Many many thanks in advance.
     
  2. Broni

    Broni Malware Annihilator Posts: 52,892   +344

    Welcome aboard [​IMG]

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
     
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