please would you do the following, if you can copy the results to the computer which is working - the easiest way is via notepad using a usb stick if you have one
------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all
A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
Start> Run {search bar in Vista}> CMD to open a DOS window and type:
Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------