TechSpot

Can't copy from Desktop to memory stick

By kieran257
Jun 12, 2014
Post New Reply
  1. Hi,

    I am hoping that you can help me as I have tried running Antivirus and malware programs and have found nothing to fix the problem.

    When I try and copy anything from the desktop to my memory key my computer shuts down with an unexpected error.

    Thanks very much for your help

    Kieran
     
  2. jobeard

    jobeard TS Ambassador Posts: 9,311   +617

    Get a command prompt and enter EVENTVWR. MSC

    then inspect the SYSTEM events for errors
     
  3. kieran257

    kieran257 TS Rookie Topic Starter

    Tried this but nothing there, but when I start my PC after it shuts down I get this message

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 8303CC12
    BCP3: BE3F4A5C
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\061214-71214-01.dmp
    C:\Users\Owner\AppData\Local\Temp\WER-140322-0.sysdata.xml

    Hope this helps get this fixed
     
  4. jobeard

    jobeard TS Ambassador Posts: 9,311   +617

  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files. Right-click sending the files to a compressed(zipped)folder. Upload this folder as a file here...
     
  6. kieran257

    kieran257 TS Rookie Topic Starter

    Hi TMagic650,

    I have looked in the minidump folder and there is nothing showing in it?

    Thanks for all your help
     
  7. kieran257

    kieran257 TS Rookie Topic Starter

    Hi TMagic650,

    I have found the files as they get deleted when I clean the computer
     

    Attached Files:

  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Still empty...
     
  9. kieran257

    kieran257 TS Rookie Topic Starter

    I have tried coping the file again and it says File not found or no read permissions?

    Any ideas what this means?

    Thanks
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Some time has passed here... Are you still getting the blue screens at the start of the computer?
     
  11. kieran257

    kieran257 TS Rookie Topic Starter

    I only get the blue screen when I have my memory key inserted and try to copy files onto it that is when I get the blue screen.

    Thanks
     
  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Have you tried another memory key? Is a memory key a USB flash drive?
     
  13. kieran257

    kieran257 TS Rookie Topic Starter

    Yes I have tried other memory keys and the same happens.. Yes the memory keys are USB flash drives.

    Thanks

    This is the error that shows up after the computer reboots

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 8303CC12
    BCP3: BE3F4A5C
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\061214-71214-01.dmp
    C:\Users\Owner\AppData\Local\Temp\WER-140322-0.sysdata.xml

    Also in open Action centre it says solve a problem with Intel Graphics driver and when you click on it you get this

    This solution could not be downloaded
    Most likely causes:

    • The problem report for this solution has been deleted or changed on this computer and is no longer available.

    Thanks
     
  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    This shows that another minidump was created. Can you post it?
     
  15. kieran257

    kieran257 TS Rookie Topic Starter

    I have tried coping the file again and it says File not found or no read permissions?

    Any ideas what this means?

    Thanks

    PS could this message be because of a firewall or a piece of anti spyware software?
     

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...