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Can't hear the other person

By cabt52
Nov 22, 2016
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  1. My headphones work except on a video call. I can't hear the other person. A little sound is coming coming out of the laptop but not enough to hear.
     
  2. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 1,667   +312

    First check volume setting for speakers inside whatever program you are using.

    If that isn't the issue, then I would uninstall and reinstall the video call software.
     
    cabt52 likes this.
  3. cabt52

    cabt52 TS Rookie Topic Starter

    Thank you very much I will try that.
     
  4. cabt52

    cabt52 TS Rookie Topic Starter

    That worked! I'm so happy. Thanks again.
     

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