TechSpot

Can't update any antivirus program

By Skorpionas
Mar 7, 2009
  1. Hello,
    I've recently, two days back, formated winXP, installed some programs, and varied few antivirus programs (nod32, avira, avg), and with this, I'cant update any antivirus program. I just can't visit any antivirus web page. I went over the internet, founded some advices, but all were unhelpful.
    Founded like this:
    But even on the bios I couldn't move to "safe mode with networking" with the narrow keys, I dont know why...?


    Hijackthis logs show's;

    BTW, once, os spreaded a plate with "system.exe error" record, but i think it is unrelated things. Waitting for Your help and advices. Thank you.

    Moderator Edit:
    Pasted logs removed, all logs must be attached
    You should follow this guide before posting again: UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions
     
  2. Skorpionas

    Skorpionas TS Rookie Topic Starter Posts: 16

    Sorry about the tiff.
    But even persual on rules does'nt figure out my problems.
    1. Antivirus scanning is meaningless because they're all out of dates...
    2. Removed all issues with acCleaner before posting- same pr.
    3. Enabled, disabled, removed, installed all the "walls"... no matter,
    4. Malwarebytes' Anti-Malware ->
    So I can't download.
    5. "# Launch SuperAntiSpyware and click on 'Check for updates'.
    # Wait for the updates to be installed # " -> And this is it- the problem.
    6. Updated Jawa now, nothing :)
    7. Hijackthis -> "Logs attached on this post"
     
  3. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  4. Skorpionas

    Skorpionas TS Rookie Topic Starter Posts: 16

    After done first step, I have problems with the rest of points...
     
  5. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  6. Skorpionas

    Skorpionas TS Rookie Topic Starter Posts: 16

    Thank you :)
    Removed AVG, system has shuted down by itself, now, installed avira and scanning PC with it at the moment.. but I can't anyway visit antivirus sites, updates... even microsoft webpage is not aviable for me. It's some kind of virus, but i dont know how to remove it...
     
  7. Taff

    Taff TS Rookie Posts: 49

    Hi Skorpionas,

    Most updates and programs you need are available from www.majorgeeks.com :)

    Time to follow the 8-Steps, see the added link at the bottom of your first post.

    Good luck,

    Taff.
     
  8. Skorpionas

    Skorpionas TS Rookie Topic Starter Posts: 16

    It is'nt the time to overlook #2 post? :) By the way thanks for page, at least it works.
     
  9. Taff

    Taff TS Rookie Posts: 49

    You still need to install some programs, run the scans and attach 2 more logs to post #2 ^^
     
  10. Skorpionas

    Skorpionas TS Rookie Topic Starter Posts: 16

    As I mentioned scanning without updates, I think is meaningles. I can't download Malwarebytes, respectively - I can't add a log. Same with superantispyware.. Whereas searching on web for newest versions is irresponsible without antivirus... Its like a chain reaction.

    By the way, sorry for bad language :)


    Edit:
    Founded Malwarebytes (2009.02), I'll add a log in a instant.
     
  11. Taff

    Taff TS Rookie Posts: 49

     
  12. Skorpionas

    Skorpionas TS Rookie Topic Starter Posts: 16

    Here you go full Malwarebytes scan:
     
  13. Taff

    Taff TS Rookie Posts: 49

    Your database is 1749, latest is 1825.
    Can you update it and run again please, Links are in my last post.
     
  14. Skorpionas

    Skorpionas TS Rookie Topic Starter Posts: 16

  15. Taff

    Taff TS Rookie Posts: 49

    Updated post with new link
     
  16. Skorpionas

    Skorpionas TS Rookie Topic Starter Posts: 16

  17. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Wow that's good info :grinthumb

    From that site here is the direct download: ftp://193.110.109.53/anti-virus/tools/beta/f-downadup.zip

    I'm going to scan mine just for the hec of it :)

    update1: it restarted my computer, and is continuing the scan, but I couldn't see it, but the harddrive is going mad; so I checked TaskManager and it's in there scanning away, so I'll just wait
    Update2:
    No log popped up, so I checked %windir%\temp as per the instructions originally given in download file "readme.txt" The log is pretty big, and I have to sort through it...
    update3
    Geez this tool is difficult. The log file is just way too big
    I'm going to scan with all my normal Spyware removal tools, just in case it installed something strange
    Basically it's in Beta version, and maybe it's not ideal yet
    I don't think it's spyware though, but it does make changes, so that concerns me. There's not enough info to understand all that it does. Anyway my Internet and everything still works, so it may be ok


    Now can you update Malwarebytes and run a full scan?

    Also provide a new HJT log

    Actually do this first:

    Download Combofix
    Lots of info on its use h e r e
    Direct download h e r e

    Locate the downloaded Combofix. Double click on it to run, answering any prompts along the way
    Note: during Combofix scan (lasting up to 10mins) your Desktop and clock may reset (all normal)
    ComboFix will also restart your computer (eventually) and then (eventually) create a log

    Save this log file to be attached to a new reply

    Restart

    Then do another scan with HJT (scan and log file) and attach this to a new reply as well
     
  18. Skorpionas

    Skorpionas TS Rookie Topic Starter Posts: 16

    Thanks for care :)

    About this thing Ive found out from other scans, it was strange and new for me, now I know :]

    Also, Ive found some strange things with my "Avira" antivirus. It is cleaning my system, f.e:
    C:\WINDOWS\system32\x ,
    C:\Doc's and Settings\****\Local settings\Temp\85304.sys ,
    etc.. (~100 "malware")
    And after some time my sound goes bad, I need to restart pc, and twice I had to reinstal my sound drivers... :/

    Attaching all your requests: (btw, while scanning with Combofix, Ive disabled Avira, as asked):
     
  19. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Well I've found the problem at last. This is a very common problem I see often, and all users always follow my recommendations (but, completely up to you ;) )

    You have uTorrent installed. uTorrent is a file sharing program, and whilst it is installed its basically bypassed any firewall you have (or any other restriction) seeming it was installed.

    So who cares, you say? Well having this program installed (and consistently sharing your files) will just continue to download malware to your computer, so here's my recommendation again

    Uninstall uTorrent ;)

    Startup Malwarebytes and update it again
    Then run another full scan and then (and this part is vitally important) Remove all found malwares (as your log says that you didn't do this)

    Please do that
    Pretty sure a happy user forthcoming :)
     
  20. Skorpionas

    Skorpionas TS Rookie Topic Starter Posts: 16

    All the actions have been taken (deleted), just after the log creating :p
    Oky, I will "Mwb" again :). And could I use other file sharing program (as Bittorrent), for downloading torrents? In my country, it is the main schedule, where I can get files..
     
  21. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Yes, only by using a free boot CD like uBuntu. That way you won't get infected again
    Do not have it, or leave it, installed on a Windows computer.
     
  22. Skorpionas

    Skorpionas TS Rookie Topic Starter Posts: 16

    And look, what is this?
    [​IMG]
     
  23. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Well it's generic (ie general) so it could have been a few things. I would suspect network, as that is what uTorrent attaches to (possibly a shared folder that is now not shared, that type of thing)
     
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