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cd and dvd not found

By mandpaul
Sep 9, 2006
  1. Hello,
    I have a cd and dvd in my computer, that runs xp. I don't know if the dvd ever worked, but the cd is no longer working. When I start up windows, and look in the bios, it shows the dvd as master and cd as slave. I checked, and that is the way the actual drives are set up. When I get into xp, the cd and dvd do not show up in My Computer, and in device manager there is a yellow ! next to both. I thought that maybe I needed new drives, since my computer is 4 years old. So, I put in the new drives, and same problem. Do you have any ideas??
    Thank you for your help! Maggie
     
  2. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    The drivers aren't installed, easily fixed.

    Open Device Manager and then open IDE ATA/ATAPI Controllers, right click the first entry (the Controller) and select uninstall, click ok, then reboot. Windows should then find a new device and install the drivers.
     
  3. mandpaul

    mandpaul TS Rookie Topic Starter Posts: 51

    I did this, and the drives are still not working. In device manager, it says that it loaded the drivers, but could not find the hardware assoc. with the drivers. This is odd, because when I boot up the computer, it tells me that it finds new hardware!
    Any ideas? By the way, the lights come on on both drives when boot. Does it make any difference the order that the drives are plugged into the same cable?
    Thank you for all of your help! Maggie
     
  4. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    Yes it does, the master goes on the end and the slave in the middle.

    Open the IDE ATA/ATAPI Controllers section in device manager and check that you have 3 entries, the controller, then a primary and a secondary IDE channel.
     
  5. mandpaul

    mandpaul TS Rookie Topic Starter Posts: 51

    There are 3 entries, the controller, then primary, then secondary. I have had the master on the end and the slave in the middle, so that is not a problem. I guess that the IDE cable could be bad. Unfortunately, I do not have another cable. I am wondering if the drives needed replacing after all. And, I am wondering if I should just take the computer someplace else instead of trying to fix it myself! This seems more than I can handle. What do you think?
    Thank you for all of your help!! Maggie
     
  6. mandpaul

    mandpaul TS Rookie Topic Starter Posts: 51

    I was looking under google, and found a similar problem posted at algesa.com. The advice there was to change the registry. Have you heard of doing this? The problem posted was for a cd. Would this also work for the DVD? Thankyou!
     
  7. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    We'll give it one more go. Do the drives show up in device manager as what they are i.e make and/or model as below?

    Right click on one of the drives and then select properties, now copy and paste what it says in the device status window, it should include an error code.

    Can you post a link or what it says to do. And yes, they are both the same.
     

    Attached Files:

  8. mandpaul

    mandpaul TS Rookie Topic Starter Posts: 51

    I just put on a different IDE cable. I still get the same error message:
    Windows successfully loaded the device for this hardware but cannot find the hardware device (Code 41).
    I can tell I am getting frustrated!! Any ideas?
    Maggie
     
  9. mandpaul

    mandpaul TS Rookie Topic Starter Posts: 51

    Another thing that may help. I found this page online. What do you think?
    http://www.hardwareanalysis.com/content/topic/35761/
    Also,looked at more programs installed on computer. FileCD, PowerDVD,and CD-maker 2000 are on computer. Didn't think they would matter, so never mentioned them.
    Maggie
     
  10. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    I would try it... well I did. After taking that screenshot I deleted that entry (only had the upper), rebooted and everything still works, plus it hasn't put the entry back.

    Click start then run and type in regedit then ok. Follow the tree down as listed in that post until you reach that key, click on it to open the right hand pane. The first entry should be DVD/CD-ROM drives (see screenshot), right click each entry if you have both and select delete. Whether you need to just reboot or uninstall the drives I don't know. Try rebooting first.
     
  11. mandpaul

    mandpaul TS Rookie Topic Starter Posts: 51

    Hi,
    I went on and did it yesterday, and it made no difference. So, I put the old drives back in, the old ribbon back in, the old power cord back on, and said, "It's time to forget about fixing this. It isn't worth it!". I've discovered through all this that the power supply seems to be going out too, so since the computer is over 4 years old, time to buy new, I think. Thank you for all of the help you gave me. Would be nice to know what the problem is, but not worth spending any more time on.
    Thank you so much! Maggie
     
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