Certain Internet sites will not load, error message looks like spyware

By agoodman
Aug 23, 2009
  1. I've been having trouble loading some internet sites - anything to do with msn messenger appears blocked and others randomally as well. In opening up a new tab the url is: res://shdoclc.dll/navcancl.htm
    and the in trying to open up certain webpages th url is: res://C:\Windows\system32\shdoclc.dll/navcancl.htm
    I've attached my Hijackthis logfile.
    I'm a bit of a novice in computer terms, putting it mildly, but I would appreciate the help.
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    You have malware and part of the problem is in the Registry. Temporarily, there are no experienced malware helpers in TechSpot. If you would like help in finding, fixing and removing this, please go HERE.

    You will need to follow the preliminary instructions for running additional programs and leaving the logs. Please descript or copy and paste the information in your description of the problem you are having.
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