Chrome redirects me to survey/feedback pages

By StevenWong1995
Jan 25, 2016
  1. Hi everyone, I would like to ask how could I find the source of this virus/malware? It is something that does with my Chrome browser where when I sometimes try to open a link in new tab, it doesn't go to the link but it directs me to another page which looks like a survey or feedback page. I have no idea on where it comes from and I've checked my control panel as well as my Chrome extensions, none of them look suspicious to be the virus. I've also tried to reset the whole Chrome settings and it didn't work. :( Could anyone help me solve this problem? thanks in advance!
    the second picture shows the example where I was supposed to go (An online shop) but it then directed me to this unknown page.

    Attached Files:

  2. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 1,536   +288

  3. mailpup

    mailpup TS Special Forces Posts: 6,964   +355

    Moved to V & M Removal forum.
  4. Broni

    Broni Malware Annihilator Posts: 52,804   +343

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
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