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Cisco EPC3825 losing connection

By DjKraid
Apr 6, 2013
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  1. So as the topic states, we just moved and got a new modem, Cisco EPC3825, it loses the internet connection randomly pretty often. So I googled and found many who have had the same problem and for some it has helped by disabling the IP flood detection even tho that's not even enabled for me...even tho most have got the problem solved by updating the firmware but I can't find any firmware updates anywhere.
    So, any idea where to find and download firmware for this modem or any other suggestions?


    Model: Cisco EPC3825
    Vendor: Cisco
    Hardware Revision: 1.0
    Bootloader Revision: 2.3.0_R3
    Current Software Revision: epc3825-v302r12901-100201c
    Firmware Name: epc3825-v302r12901-100201c.bin
    Firmware Build Time: Feb 02 2010 15:45:18
    Cable Modem Status: Operational
     
  2. JC713

    JC713 TS Evangelist Posts: 7,080   +920

  3. DjKraid

    DjKraid TS Maniac Topic Starter Posts: 640   +16

  4. DjKraid

    DjKraid TS Maniac Topic Starter Posts: 640   +16

    -- SOLVED --
    S, it turned out that it rly needed a firmware update and only the ISP can do that due to that it's an OEM modem. The problems that we had are very common with this model so if you find this thread and have the same symptoms then take the modem, go over to the closes ISP service/support point and tell them to upgrade the modem or replace it with one that is already upgraded.
     
  5. JC713

    JC713 TS Evangelist Posts: 7,080   +920

    Glad your issue is solved.
     
  6. jobeard

    jobeard TS Ambassador Posts: 13,514   +336

    Thanks for helping others with your feedback (y)
     
  7. ndsinister

    ndsinister TS Rookie

    Could you please specify what's your modem's firmware version after the update?
     
  8. DjKraid

    DjKraid TS Maniac Topic Starter Posts: 640   +16

    No can do due to that it was the ISP who updated it because it's an OEM modem...and I have got the shitty modem swapped to a completely different make and model now :/
     
  9. j2ck2l

    j2ck2l TS Rookie

    I currently have the same model stating at its status page:

    Bootloader Revision: 2.3.0_R3
    Current Software Revision: epc3825-v302r125561-120727c
    Firmware Name: epc3825-v302r125561-120727c.bin
    Firmware Build Time: Jul 27 20:18:23 2012
    Cable Modem Status: Operational
     
  10. DjKraid

    DjKraid TS Maniac Topic Starter Posts: 640   +16

    I suppose that you are also having the same problem as I did?
     


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